*WDW*Groupie*
DIS Veteran
- Joined
- Oct 2, 2006
I have been abandoned by ABD and it was awful. I posted about it at the time and I won't go into intricate details again. I asked the local Adventure Guide for help but I was told that his job was over when the trip ended; I called ABD in the US and they reiterated what the Adventure Guide said, despite me basically begging for help. The AmEx platinum concierge team, who only booked airfare for our trip from HK to Shanghai, were the ones to help me. Mind you the next day (after tips were opened it seems) the local Adventure Guide texted me to see if he could help (on his time), but at that point I had been up all night and had made alternate arrangements. I seriously hope that ABD has changed since this time. I did talk to a manager at HO and they gave me a monetary discount towards an already booked vacation, which seemed okay at the time (but I did have to jump through many hoops to speak to a manager). Just thinking about how awful it was still brings back some of the fear I felt at the time, not knowing where we'd spend the night if I couldn't make alternate flight arrangements out of HK (hotel was fully booked as were most of the hotels with a typhoon heading bearing down on HK). Has ABD changed? Based on the above posts it seems that they haven't. I don't have any trips with them (I have taken 8) and don't have any plans to book any. For now I am happy to make my own plans that I can cancel at any time without penalty.