We eat here every trip, but it is definitely not because of the food or service. It is such a great location and I find MK counter service so hard to do with small kids.
My least favorite part about Tony’s is they get very backed up taking walk ins. I spoke to a manager about this policy. I booked 180 days in advance per usual, and asked to sit in the atrium/outdoor area upon arrival. We agreed to wait knowing it wasn’t a guarantee, and had walk ins wander in and be seated there (same party size). I knew they were walks ins because I stood at the desk waiting and watched multiple parties ask if there was availability. I think it’s great to accommodate walk ins, but you don’t get backlogged on long standing reservations as a result. This has happened several times even when I haven’t requested a specific seating area. It’s just operationally how they handle seating and isn’t super efficient.