Has anyone flown ATA airlines recently

[Disney-Kim]

We are flying on ATA to Maui on Friday...just curious on their service? planes? thanks !!!

 

[dejavu]

we flew to honolulu on ATA , for the price it was okay but I prefer other airlines-they don't have wide bodies so they fly a standard 6 across- it's a long flight and that doesn't help-the good news is when it lands you'll forget because you'll be in parardise!

 

[Disney-Kim]

yeah I don't like the idea of the 3/3 seating as our usual Hawaiian Air 2/3/2....just makes the plane feel more roomy.

I am curious if they serve a decent meal, etc.

if you have ever tried calling the ATA customer service # then you would understand why I am here asking you guys

 

[Gary M]

I have flown ATA many times over the years since I live in Central Indiana. A few weeks ago DW and I flew ATA r/t n/s from IND to Vegas. On the trip home they lost one of my bags and it was never found. In over 40 years of flying I have had bags misplaced, but always returned within 24 hours. I sent a claim to them after having trouble talking with baggage services. I did report the lost bag after the flight at the airport, but I could not get them on the phone for a follow-up. An e-mail got me a reply. We did get a check for our full claim in about 5 weeks.

 

[djkeenan]

We'd walk to WDW before we ever take ATA again. We had to layover for several hours at another airport while the weather cleared, with nothing to eat or drink, and despite the fact we were at one of their gates, they would not let us off the plane. I finally got to speak to the pilot who over-ruled the flight attendants and ground crew. We were told we could not leave the gate and were specifically instructed not to travel down to the restaurant. Meanwhile, the flight attendants did just that and as we were boarding the plane stood there eating their meals in front of us.

If that wasn't enough, my DW's bags were broken into, several items stolen and then someone took the cap off her shampoo and poured it all over the inside of her suitcase and then replaced the cap! They didn't seem the least bit surprised by the theft and vandalism by their own baggage carriers.

When DW submitted a list of missing items they demanded original receipts. Does anyone keep a receipt for a one yr old hair dryer, or a game boy and games? My DW (she's the BEST!) did her homework and began a letter writing and email campaign to every corporate officer she could find. After about 6 weeks they gave in and paid for the items their employees stole or damaged.

Fly ATA? Not us!

 

[Disney-Kim]

well its good to hear the good and the bad. At least the fares were cheap and we are flying NonStop from Phoenix to Maui, which is GREAT.

thanks