Has anyone ever dealt with Hasbro's Customer Service?

[HollyJoy]

For Christmas 2007, my 8 year old daughter received a littlest pet shop toy. The Parrot w/swing . Upon opening the toy, the parrots head promptly fell off, rendering the toy useless. I tried to find a replacement in the stores, without any luck. Then I turned to Hasbro. I sent them an email, alerting them of the problem. Received an automated email response. Just the other week, I had to call the customer service number because NOBODY had gotten back in touch with me since that automated email in DECEMBER. The lady I spoke with on the phone was very helpful. She saw I was in the system, and promptly sent out another return label to me (I haven't received that yet), as well as ordered (well, tried) another parrot for my daughter. Today, a box arrived from Hasbro. I was excited! My daughter was finally going to be happy. You can imagine my great disappointment upon opening the box and finding a different petshop toy.. one she already has. No Parrot. I don't understand why Hasbro cannot replace this toy when it is still available for sale on their website. This make absolutely no sense to me at all. It's a $4 toy,for crying out loud.. you think they could replace it without so much trouble!

So I emailed them AGAIN this morning, and it wasn't a happy email. I was just wondering if anyone had any similar experiences with Hasbro?

 

[java]

Yep same thing here. We had the Transformers talking mask only it didn't talk. So when I called customer service I was told - oh we'll send a label and send it back. Well never got that one. Called again- "oh it never was sent I'll send it again" Never got that one. Then after the third attempt and no label I gave up as my kids liked using it without the voice anyway. But I was disappointed too.

 

[HollyJoy]

So not good to hear! I'm not giving up on this though. I know it's only a $4 toy, so why even worry about it.. but it's the principal. I would totally understand if the toy wasn't available anymore. But since I can go onto their website, and order the toy myself, I don't see the problem in replacing it with the same one! If they can't do it, then send me a special code so that I can order it online myself, free of charge! So frustrating!

 

[java]

So not good to hear! I'm not giving up on this though. I know it's only a $4 toy, so why even worry about it.. but it's the principal. I would totally understand if the toy wasn't available anymore. But since I can go onto their website, and order the toy myself, I don't see the problem in replacing it with the same one! If they can't do it, then send me a special code so that I can order it online myself, free of charge! So frustrating!

I agree!
I have high blood pressure so when things start to get me going I tend to step away. Not the best way to handle it but I don't want to have a heart attack over a transformer toy. (I come close enough trying to turn Optimus Prime from Robot back to car)

 

[HollyJoy]

I won't be getting myself so worked up about it that it will consume me.. it's not worth it. But, I will make my voice known!!! I'm waiting for someone from Hasbro to call me, but not holding my breath! lol

 

[DISUNC]

I did use Hasbros site after Christmas 06.

I gave my nephew Clue DVD, and the DVD that came with it was the European version that could not be played on the USA DVD.

I had no problem with getting it replaced.

Good luck. I HATE that these companies resort to voicemail & email and take their time getting back to you, it is so flippen fustrating.

I am in the midst of dealing with a $235 fiasco with iTunes recently, and they just keep sending me contridicatory emails & lying to me.

 

[Princess Nancy]

Customer Service these days is crazy.
I have 2 stories to tell you...

1. I opened a gel deodorant - Mitchum. The inside cap was not attached. Gel was evrywhere and could not be used. I dialed the 800 number. They sent me a return address label, required me to return the product and then sent me $4.50 worth of Revlon coupons/vouchers to use. In general it was a pain. They did not sent me packagaing. Now I need to rememeber to use the vouchers. I was annoyed over such a small item being made into a production. I would have thoguht they would have 1. sent me deodorant or 2. sent the packaging 3. Sent me coupons worth more than the value of the deodorant was I proved it was defective, just for my time and trouble.


2. DH needed a medical book. The cost $175.00 He wanted it yesterday, so he paid $20 extra for expedited shipping and more for overnight delivery. THe book did not arrive the next day. He called the company. They said the book would arrive by 10 am the next morning and there would be NO CHARGE!! He said ou mean for the shipping? and they said no charges at all. This was way above and beyond, but you can be sure I will buy his books always directly from them and quit searching for a "bargain" They stand behind their word 100%!

Now I certainly think there should be a middle ground but why can't all companies treat me with respect?
I think Hasbro is wrong, especilly to do this to a child.
They know certain pets are important or else they would not post them on their website!!
GRRRR!

 

[piglet too]

I am in the midst of dealing with a $235 fiasco with iTunes recently, and they just keep sending me contridicatory emails & lying to me.

This makes me feel like I am not crazy after all. I save every iTunes receipt that we get. I want to make sure that we have them in case anything goes wrong. (I also save all the Redbox receipts for the same reason)