Has anyone contacted upper Mgmnt re. Website issues?

[nasmith]

If not, someone should write Terri Schultz (DVC Sr. VP)….it has been at least a week since it’s been broken….

Terri.A.Schultz@disney.com

I would, but I wrote her 3 different times last year with Website issues, and honestly, I‘m beginning to feel like a nuisance ( plus, the problem isn’t affecting me). She did reply promptly and on one occasion had her assistant call me directly. It IS quite possible that upper mgmnt doesn’t know this problem exists - departments are THAT disjointed.

BTW - waiting 2 MORE weeks for this to be fixed is UNACCEPTABLE!

 

[M:SpilotISTC12]

As much as this whole thing is annoying, I'm waiting until after the scheduled maintenance to reach out. If that doesn't fix the issues than we have a huge problem on our hands. The fact so many people are having issues doing normal things like booking and borrowing is unacceptable past this down time. I'm willing to give them a chance to right the ship.

 

[KAT4DISNEY]

I have not but it's a good idea.

 

[drusba]

Don't bother calling, they do not answer the phone either.

 

[erionm]

They are well aware of the issue, so calling isn't going to accomplish anything.

 

[bobbiwoz]

Is there a real reason they cannot get the maintenance moved up?

I did send Terri an email earlier this morning.

 

[Wandering Oaken]

While you wait on the 60 - 90 minute hold waiting for someone to get on the line the automatic spiel will tell you to go to the website to fix your problem.

 

[Simba's Mom]

Is there a real reason they cannot get the maintenance moved up?

I did send Terri an email earlier this morning.

I so agree! Why is it that this issue has to wait another 2+ weeks to be (hopefully) fixed? It's not like it just happened yesterday. If that's the lead time for an IT fix, it's indicative of how screwed up IT must be!

 

[Sandisw]

I have not sent her one but did send a general email as well add the note to the survey after chat was able to do what I needed.

I was able to modify and drop a day to a few fall trips the other day but this morning it would not let me for my January trip at RIV.

So, I got on chat and they did it in seconds. I rated the CM high but add d comments to the bottom regarding it.

It is just weird this has shown up all of a sudden and the only thing I now wonder if they are trying out some potential features now???

 

[jbreen2010]

If anyone emails her can you also suggest to remove the “longer than normal hold times for phone lines” message in the notifications. I feel like that’s been there for months…so candidly that’s just the “new normal”.

 

[SarahWI]

This is so cute. I’m pretty confident they don’t actually care.

 

[poofyo101]

the borrowing issue is so annoying

 

[Shelly F - Ohio]

Is there a real reason they cannot get the maintenance moved up?

I did send Terri an email earlier this morning.

Being married to a computer programmer who fixes issues all the time, it takes time to code the fix for the issue. Then they have a group of people test what they fix to make sure it works in all types of transactions that use the computer code that was just fixed. If it still does not work then they recode to fix the issue and send it back to the testing dept. It is not something that happens in a week. And if it is a major overhall of a website it takes even longer maybe months to get it up and running correctly. Our family calendar is filled with dates that I can expect my husband to be working really long hours and weekend hours because of upgrading they have schedules to happen over the next several months.

 

[crisi]

Being married to a computer programmer who fixes issues all the time, it takes time to code the fix for the issue. Then they have a group of people test what they fix to make sure it works in all types of transactions that use the computer code that was just fixed. If it still does not work then they recode to fix the issue and send it back to the testing dept. It is not something that happens in a week. And if it is a major overhall of a website it takes even longer maybe months to get it up and running correctly. Our family calendar is filled with dates that I can expect my husband to be working really long hours and weekend hours because of upgrading they have schedules to happen over the next several months.

And having been an IT project manager for 20 years, and married to someone who is considered an international expert in DevOps and AppDev, it isn't like these sorts of code projects are delivered on time to start with. Moving anything up by weeks would involve a time machine.

Shut down for a few days isn't fixing something - I think they are rolling a complete change to the back end systems - probably putting microservices in place because that's the hot thing to do.

(Shelly, mine did ecommerce - there is nothing like Thanksgiving in a corporate conference room with your family while your husband takes twenty minutes to bolt down pie while trying to get a billion dollar ecommerce site functional - fortunately, now he writes and speaks)

 

[KPeterso]

Being married to a computer programmer who fixes issues all the time, it takes time to code the fix for the issue. Then they have a group of people test what they fix to make sure it works in all types of transactions that use the computer code that was just fixed. If it still does not work then they recode to fix the issue and send it back to the testing dept. It is not something that happens in a week. And if it is a major overhall of a website it takes even longer maybe months to get it up and running correctly. Our family calendar is filled with dates that I can expect my husband to be working really long hours and weekend hours because of upgrading they have schedules to happen over the next several months.

As someone who has done more UAT (User Acceptance Testing) of new systems and coding, this is all 100% true. Nothing is ever right the first time --- there will always be some defects that have to be sent back for re-coding. I worked on a 3 month UAT for a program and one of the easier things I had for UAT took 3 defects to get corrected. The second and third time I looked at the data for about 5 seconds before saying nope and re-submitting the defect. The PM and lead were ready to wring my neck for not spending more time looking at it, but it was just too broken to go further. I would assume Disney is testing, re-testing to be sure it is right before rolling out. It takes a lot of time to get new systems tested and rolled out.

 

[Wandering Oaken]

As someone who has done more UAT (User Acceptance Testing) of new systems and coding, this is all 100% true. Nothing is ever right the first time --- there will always be some defects that have to be sent back for re-coding. I worked on a 3 month UAT for a program and one of the easier things I had for UAT took 3 defects to get corrected. The second and third time I looked at the data for about 5 seconds before saying nope and re-submitting the defect. The PM and lead were ready to wring my neck for not spending more time looking at it, but it was just too broken to go further. I would assume Disney is testing, re-testing to be sure it is right before rolling out. It takes a lot of time to get new systems tested and rolled out.

As someone who has worked on and repaired computers for the last 35 years on the side... (Who am I kidding? That doesn't mean anything.)

I just want to know when they're going to be done with the website, Genie app, and whatever FP+ replacement is coming.

 

[crisi]

As someone who has worked on and repaired computers for the last 35 years on the side... (Who am I kidding? That doesn't mean anything.)

I just want to know when they're going to be done with the website, Genie app, and whatever FP+ replacement is coming.

And they would probably like to know that as well. And the answer is "when it can be released without causing problems." That might be right now, or they may be backing it all out with "oops!" as I type this for another six months of work.