We have been there twice for Bdays. The first one was my DH bday, I told them when we got there it was his birthday, they brought him out a crown when we got there and a cupcake at the end and sang to him. Nothing really special.
The second time we went was my sons 4th birthday, I picked there because I figure they were talking characters and maybe it would be better interaction. Well I was wrong.
I called ahead and order a Birthday Cake and made reservations for the day of his Birthday.
I was told he would get a crown and a place mat. When we checked in I reminded them it was his birthday, still no place mat or crown was at our table. I reminded them again after we sat and after we got our food. The waitress finally went and got everything. I thought the characters would make a fuss and wish him a Happy Birthday, but NOPE, the only one who said anything was Price Charming and all he said was Happy Birthday.
We asked for the cake twice before we got it and then asked if Cinderella could come to our table and sing Happy Birthday with us. The waitress did try to get Cinderella to come to the table, but she said NO! She said she was already at our table and it was time for her break. In the meantime she is still making rounds to the other tables, the waitress asks her again and she says no again, then the waitress gets the manager and asks him to tell Cinderella to come and see us. The manager response was, "she visited them already". I go up to him and explain why I chose that resturant to eat at and how disappointed I was and would never eat there again{We use to eat there every trip}. His comment was, "I am sorry but it is her breaktime and she seen you already". Now remember as this is all going on she is still visiting the table across from us. She goes on her break after all the commotion is over. And the waitress is still holding the cake. I tell her just to give me the cake and we will sing to him ourselves. Thankfully my son never knew what was going on.
The waitress try to explain to us that it was a new Cinderella they had, but that is no excuse, all characters should be Polite no matter if they are new to the area or not.
I will never forget that day, and I hate that his birhtday ended like that. He will never know, but I will never forget all the planning and making sure it was a special day to have that happen to us.
I learned you can only be the one to make the day special, we had a great time in MK we planned a scavager hunt for him and he loved it, we had his picture all over the park with balloons as he was looking for clues. At least the day didn't end sad for him, because he doesn't know anything about what Cinderella did or what any of the charatcers should have done, would it been so hard for them to wish him a Happy Birthday and make a little fuss over him.
There was another Birthday going on too, and I didn't see anything special for them either.
Don't expect a lot and accept what is given to you and you want be disappointed.