Here is my saga:
We are arriving 02/18 and departing 03/03. Total 14 nights.
Prior to last round of AP/code discounts we had two standard rooms AAA rate at POR for $4,485.00. ($160.00/night per room) We booked standard rooms with two beds that connect, this is the best for us. During initial discount period and numerous calls I was told that only king rooms were available at discount rate; non-connecting rooms. No choice, so we book two king rooms for $3,871.00. ($138.00/night per room). We didnt really want king rooms because only one bed and we have 6 people going, which means a cot. However, a total savings of $616.00 seemed to be worth it. I actually thought about going back to AAA discount. I said I thought about it - but I'm not crazy!!! For the next several days, I kept calling (several times) to see if any standard rooms were available; connecting or not. ANSWER - "Only king rooms sir, Sorry!"
UNTIL TODAY! - Entering the picture is a very cheerful CM named Sunset. "Let me check for you sir," in her soft polite voice.
I say, "I understand king rooms are more desirable, but I would be willing to pay the same rate for two standard rooms, even more." I could have slit my throat after saying that last part. Boy do I have a big mouth sometimes!
After a couple comments of "I don't see anything yet, but let me try something else" CM Sunset comes back on, "Oh sir, I have found two standard rooms available, would you like them?" At this point a bead of sweat is running down my forehead as I ask, "What would the rate be, Sunset?" "I can give you those with your Annual Pass rate of $3,247.00." Like a slovenly dufus, I asked her to repeat herself - not once but twice!!!
She then assured me that each room would be $116.00 per night. This is now a $1,238.00 savings. I almost told her I loved her! She quickly switched my reservation and assured me that she would send a new confirmation in the mail. Is this service or what! Why can't all CM's be trained like this? Does anyone have the email for comments, because this CM deserves a great review. She didnt give up after the first try; she didn't Hmm and Haa; she didn't have an attitude; and she was very polite and cheerful - even happy for me!
My advice if you don't get what you want - keep trying to the last minute. Also, a good CM like Sunset will help - ALOT!
Hawk.
We are arriving 02/18 and departing 03/03. Total 14 nights.
Prior to last round of AP/code discounts we had two standard rooms AAA rate at POR for $4,485.00. ($160.00/night per room) We booked standard rooms with two beds that connect, this is the best for us. During initial discount period and numerous calls I was told that only king rooms were available at discount rate; non-connecting rooms. No choice, so we book two king rooms for $3,871.00. ($138.00/night per room). We didnt really want king rooms because only one bed and we have 6 people going, which means a cot. However, a total savings of $616.00 seemed to be worth it. I actually thought about going back to AAA discount. I said I thought about it - but I'm not crazy!!! For the next several days, I kept calling (several times) to see if any standard rooms were available; connecting or not. ANSWER - "Only king rooms sir, Sorry!"
UNTIL TODAY! - Entering the picture is a very cheerful CM named Sunset. "Let me check for you sir," in her soft polite voice.
I say, "I understand king rooms are more desirable, but I would be willing to pay the same rate for two standard rooms, even more." I could have slit my throat after saying that last part. Boy do I have a big mouth sometimes!
After a couple comments of "I don't see anything yet, but let me try something else" CM Sunset comes back on, "Oh sir, I have found two standard rooms available, would you like them?" At this point a bead of sweat is running down my forehead as I ask, "What would the rate be, Sunset?" "I can give you those with your Annual Pass rate of $3,247.00." Like a slovenly dufus, I asked her to repeat herself - not once but twice!!!
She then assured me that each room would be $116.00 per night. This is now a $1,238.00 savings. I almost told her I loved her! She quickly switched my reservation and assured me that she would send a new confirmation in the mail. Is this service or what! Why can't all CM's be trained like this? Does anyone have the email for comments, because this CM deserves a great review. She didnt give up after the first try; she didn't Hmm and Haa; she didn't have an attitude; and she was very polite and cheerful - even happy for me!
My advice if you don't get what you want - keep trying to the last minute. Also, a good CM like Sunset will help - ALOT!
Hawk.
WHEN exactly did you call and WHICH number did you call...I want to better my chances of catching this gal when she's on-duty.
