If you are going on a cruise, EXPECT to pay the gratuity and in DCL's case, it's $12pp/day.
If you get great service, add to this amount, with cash. If you get not so great service, give them this gratuity but note on your guest survey what you were not satisfied with. I don't think it's fair to give them less. If you're getting bad service, you need to speak up. They should and will try to remedy whatever you aren't happy with to the best of their ability. That's how I see it.
If you get great service, add to this amount, with cash. If you get not so great service, give them this gratuity but note on your guest survey what you were not satisfied with. I don't think it's fair to give them less. If you're getting bad service, you need to speak up. They should and will try to remedy whatever you aren't happy with to the best of their ability. That's how I see it.