This is EXACTLY correct. He asked if I minded 1st floor, which I truly did not. Had they given the option of an insanely loud room or 2 queens, I would have either dropped to a non-club King, paid more for a King anywhere, or switched resorts. But they were not forthcoming. And despite the implications of others in the thread, we are not complainers. I was already uncomfortable with asking for a move they had made clear we were not entitled to. There was no way I was going to request another change.I'm thinking they didn't exactly give her a "choice" between noisy and two queens. From what I recall they just asked her if she minded the first floor. It's not like they said "We can move you to a king room but it's right near the lounge entrance and kitchen. It's gonna be super loud in the early morning. And late at night. And also at all times in between." Honestly, I think that the CM who moved her should have been a little more forthcoming as to the location of the new room. Perhaps OP would have asked to stay put or even asked to be moved to a different resort. Seems like communication was lacking here.