rsimon
Disney Junkie
- Joined
- Jan 29, 2008
- Messages
- 618
We are staying here now and I wanted to share my thoughts on the checkin and availability of villas at the time of checkin.
We arrived at 11:00am and checked in, didn't expect the room to be ready as it sometimes is for the FL resorts, so we checked our bags with the bell services and went out to eat and look around.
At 3:00 we came back and asked if the room was ready yet and we were told, almost and it will be another 15 min. Okay, no big deal, we will wait in the lobby.
After an hour of waiting it is now 4:00 the time when the rooms should be available. I go up and ask again if it is available. The lady comes back and say's, it will be 15 minutes. I of course told her that is what they told me an hour ago and she then informs me that the rooms can be available anyime after 4:00 and it may be 5:00 or later.
After hearing this, I told her that wasn't right and how can we go from 15 minutes more to now maybe 5:00?
They have the attitude here that anytime after 4:00 is their time vs. in FL the rooms are available by 4:00 for the most part with one exception in all our stays (in that case they made it right and appologized).
After getting her to find another room that was available we finally got a room by 4:30. It was clear the house staff here has no drive to bother getting things done by 4:00. As I have been here a few days now and been able to observe the house staff doing their daily cleaning, it is clear they don't care about the time and you see them routinely chit-chatting with each other standing around instead of cleaning even at 3:30. They don't get started on many of the rooms until later in the day.
I am just really disappointed in their attitude and the check-in process for such a nice place. It is not the DVC experience we are used to in FL.
We arrived at 11:00am and checked in, didn't expect the room to be ready as it sometimes is for the FL resorts, so we checked our bags with the bell services and went out to eat and look around.
At 3:00 we came back and asked if the room was ready yet and we were told, almost and it will be another 15 min. Okay, no big deal, we will wait in the lobby.
After an hour of waiting it is now 4:00 the time when the rooms should be available. I go up and ask again if it is available. The lady comes back and say's, it will be 15 minutes. I of course told her that is what they told me an hour ago and she then informs me that the rooms can be available anyime after 4:00 and it may be 5:00 or later.
After hearing this, I told her that wasn't right and how can we go from 15 minutes more to now maybe 5:00?

After getting her to find another room that was available we finally got a room by 4:30. It was clear the house staff here has no drive to bother getting things done by 4:00. As I have been here a few days now and been able to observe the house staff doing their daily cleaning, it is clear they don't care about the time and you see them routinely chit-chatting with each other standing around instead of cleaning even at 3:30. They don't get started on many of the rooms until later in the day.
I am just really disappointed in their attitude and the check-in process for such a nice place. It is not the DVC experience we are used to in FL.