got a neutral feedback? a bit confused

[Dznypal]

Last week I sold a set of ornaments --

I heard back from the seller that one was broken and was asking for a refund

I have no problems with the refund --but I asked if I could keep the shipping charge (6.15) since I did send them out and he could keep the rest of the ornaments

this was ok with the buyer--so I went and did a refund but I must have read the options wrong--I picked full refund which I found out after it went through
that it included price and shipping

so I wrote him back explaining what I did and asked if he could refund the shipping--he refused to do so basically it was my error even though we agreed I could keep the shipping charge

so now I just found out he gave me a neutral feedback

which said item was received broken was given a refund--

if I gave him a refund now including shipping why would he only give me a neutral feedback

this doesn't make sense--I did more then what he asked and it still wasn't right

is there anyway I can add some sort of note so people know why I only got a neutral feedback

this makes it look like I gave the buyer a hard time

or isn't a neutral that big of a deal

thanks all

 

[DianeV]

When you are on the feedback page there is a part I think near the bottom, that says reply to feedback received. You will be able to put a response so that anyone reading your feedback can see what you say

 

[Luvchefmic]

What a lousy thing for him to do. First refuse to give you back money that he shouldn't be keeping, then to add insult to injury and leave a neutral. I, as a buyer, had a similar situation last week ( came on Dis for advice ). I won 2 coffee mugs, s & p shakers, and a spoon rest. One of the mugs arrived broken. My seller isn't even answering messages. I was looking for a refund of the value of the one mug. Nothing more , nothing less. Shame the way some people act isn't it ?

FWIW answer the neutral as poster above explained, as a bidder I might read it if you have low feedback or haven't been around long. I rather see your point of view then no explanation at all. Keep it professional and not seen as nasty, kwim ?

 

[ilovemk76]

Last week I sold a set of ornaments --

I heard back from the seller that one was broken and was asking for a refund

I have no problems with the refund --but I asked if I could keep the shipping charge (6.15) since I did send them out and he could keep the rest of the ornaments

this was ok with the buyer--so I went and did a refund but I must have read the options wrong--I picked full refund which I found out after it went through
that it included price and shipping

so I wrote him back explaining what I did and asked if he could refund the shipping--he refused to do so basically it was my error even though we agreed I could keep the shipping charge

so now I just found out he gave me a neutral feedback

which said item was received broken was given a refund--

if I gave him a refund now including shipping why would he only give me a neutral feedback

this doesn't make sense--I did more then what he asked and it still wasn't right

is there anyway I can add some sort of note so people know why I only got a neutral feedback

this makes it look like I gave the buyer a hard time

or isn't a neutral that big of a deal

thanks all

What a lousy thing for him to do. First refuse to give you back money that he shouldn't be keeping, then to add insult to injury and leave a neutral. I, as a buyer, had a similar situation last week ( came on Dis for advice ). I won 2 coffee mugs, s & p shakers, and a spoon rest. One of the mugs arrived broken. My seller isn't even answering messages. I was looking for a refund of the value of the one mug. Nothing more , nothing less. Shame the way some people act isn't it ?

FWIW answer the neutral as poster above explained, as a bidder I might read it if you have low feedback or haven't been around long. I rather see your point of view then no explanation at all. Keep it professional and not seen as nasty, kwim ?

Really he kept money that was not his? I am sure he felt pressured into that agreement. Depending on the ornaments, one being broken could make the others useless as the set is not complete. Would a manger be complete if you did not have a baby Jesus.

I would not have given her the money back. It is not my job as the buyer to fix the sellers mistakes.

As to the neutral feedback, you should have not asked for the $6.15 back once you made the mistake.

 

[lost*in*cyberspace]

Really he kept money that was not his? I am sure he felt pressured into that agreement. Depending on the ornaments, one being broken could make the others useless as the set is not complete. Would a manger be complete if you did not have a baby Jesus.

I would not have given her the money back. It is not my job as the buyer to fix the sellers mistakes.

As to the neutral feedback, you should have not asked for the $6.15 back once you made the mistake.

The OP's post is confusing. He/she was the seller, not the buyer.

Neutral feedback is meaningless. OP, you should have insisted on a return of the ornaments before refunding. Your mistake; forget about it.

 

[marius97]

You sent something to the buyer and one of the pieces arrived broken. Even if you packed it well, the buyer still didn't get what they paid for. Even with a refund they are not happy with the transaction. That sounds like the definition of when neutral feedback would be left. They should have returned the shipping over-refund to you, but I would just put it down to lesson learned on your part.

 

[dpswift]

I agree that they should not have left neutral feedback if the item was packaged well. If they were fragile should they have been insured? I believe that you went out of your way to make the buyer happy. I would have let him keep the $6.15and he most likely would not have left the neutral feedback.

We have paid more than we should have for shipping before, but I feel that is inexperience on my part. DD once bought a snowglobe that arrived broken. the seller went out of her way to make thing right.

 

[disneychrista]

so now I just found out he gave me a neutral feedback

I think he would have be safe giving negative feedback since he received a broken item and then you asked him to refund the shipping charges that you mistakenly refunded. I know I would not have been happy.

He explained his reasons for the neutral, which would all you would do in a response.

 

[si-am]

Honestly, I think asking for the shipping money back after you accidentally refunded it could be the cause. As a buyer, I'd be somewhat annoyed at being asked to take the time to do that. I'd probably give neutral, too. It's not that the transaction was bad, but not easy and "good," either.

 

[n2mm]

Sorry to read you got penalized for the broken item. If you packaged it well, that's all you can do. Your package was damaged by someone else and not your fault. I agree, about the refund mix up. Once you made that mistake you should've just eaten the mistake of the refund. Hopefully you insured the package because you're out the product, the sale and shipping. However there is a request you can make to ask the buyer to reconsider the feedback they left you. You'll have to do a search on eBay for it. I saw it once, but haven't had to use it yet. Good luck.

 

[ilovemk76]

The OP's post is confusing. He/she was the seller, not the buyer.

Neutral feedback is meaningless. OP, you should have insisted on a return of the ornaments before refunding. Your mistake; forget about it.

I was using the her as the OP. I knew the OP was the seller.

 

[disneychrista]

Sorry to read you got penalized for the broken item. If you packaged it well, that's all you can do.
However there is a request you can make to ask the buyer to reconsider the feedback they left you.

If the item(s) were packaged well they should have not broken in shipment.
Why should the seller reconsider their feedback? One of the items they purchase arrived broken. That in & of itself is not a positive experience. They explained why they left the neutral feedback & did not lie.

 

[MomToOne]

Honestly, I think asking for the shipping money back after you accidentally refunded it could be the cause. As a buyer, I'd be somewhat annoyed at being asked to take the time to do that. I'd probably give neutral, too. It's not that the transaction was bad, but not easy and "good," either.

^ This. His feedback was completely honest, I don't see why you are so upset by it. I wouldn't have labelled it "positive" either - because as a buyer I spent time waiting for an item that arrived damaged and then had to deal with the fallout of that - having to find another item that may or may not ship in a timely manner, negotiating the refund with you, etc. I would have gone with neutral as well.

 

[Dznypal]

thanks for all the responses

I can see I was in the wrong here by the responses

its just that we had an agreement that he would help out with the shipping

and since Ive only been doing ebay for only around 6 months I was hoping hed give me some slack when I hit the wring button

its funny cause all the issues Ive had in the 6 weeks or so

first after a person won the bid she said she had just bought the book and I should sell it to someone else

next person just got out of jail he sent me a real crypted message so he didnt want the item he won

just recently some guy told me that his friend bid on an item with the other guys account as a joke--I wasnt laughing so he wanted me to cancel the bid

after asking for advice here I did get him to cancel the bid

and now this--maybe I should get out of the ebay business!!!

thanks again

 

[n2mm]

If the item(s) were packaged well they should have not broken in shipment.

That is not true. I get broken items that are packaged well from major department stores often. I mailed an item once that was packaged well and was destroyed in shipping. Luckily I had a replacement, so the buyer only lost time of waiting for a new one. The package handlers don't really care and accidents happen. These things are no reflection on the sellers. I'm a seller, but also a buyer too. Personally I would not have asked for the shipping back, but the seller gave the buyer a full refund and still got to keep the product, so they got no lost other than their time. I think the seller handled the problem in a almost positive way, but got dinged for it.

 

[n2mm]

thanks for all the responses I can see I was in the wrong here by the responses its just that we had an agreement that he would help out with the shipping and since Ive only been doing ebay for only around 6 months I was hoping hed give me some slack when I hit the wring button its funny cause all the issues Ive had in the 6 weeks or so first after a person won the bid she said she had just bought the book and I should sell it to someone else next person just got out of jail he sent me a real crypted message so he didnt want the item he won just recently some guy told me that his friend bid on an item with the other guys account as a joke--I wasnt laughing so he wanted me to cancel the bid after asking for advice here I did get him to cancel the bid and now this--maybe I should get out of the ebay business!!! thanks again

Sorry to hear that. Selling on eBay is not easy for sure. It's a learning experience and you will find eBay does not take care of the sellers. If you have time you should visit the part time seller board on Ebay's discussion board. So many sellers have shut down and walked away. There is always loss and you have to expect that. If you stick around, I hope it gets better. There are lots of great buyers out there. My goal is to always try to treat people the way I would want to be treated. When I get someone who is difficult I just smile and keep my cool. Then I block them after the transaction is done. Make sure you block anyone who has given you a headache.

 

[jls886]

To the OP - since you have fully refunded the buyer, the transaction is essentially "cancelled" so you can file a transaction cancellation with eBay to at least be refunded your final value fees eBay charged you.

 

[Iowajes]

I would have given neutral feedback in this case too.

If I were the buyer, even though I got my money back- I didn't get the item I bought. So I'm not happy about the transaction (got the item in good condition), I'm not upset about the transaction (got a broken item, no refund)- I'm just neutral- because really I'm out time that I could have been spending looking for this item that I want/need, and I have to start the whole process again.

To me, this is what neutral is for.

(I also would not have agreed to let the seller keep the shipping charge. The items broke in shipment. They weren't shipped correctly and I shouldn't have to pay for that. Since he did agree to that, it seems weird he wouldn't give it back to you, but I can also see how the buyer just wants to be done with this- and probably move on to look for the item again.)

 

[ellone]

To the OP - since you have fully refunded the buyer, the transaction is essentially "cancelled" so you can file a transaction cancellation with eBay to at least be refunded your final value fees eBay charged you.

Not really. Ebay recently changed under what circumstances you can cancel and get you FVFs back. If you have shipped the item no go on the cancelation now. Only way you could get the fees back is if the buyer opened a case for not as described and you refunded to appease the case. Canceling or cases are defects and get too many of those and you can't sell on eBay anymore.

It's just getting worse and worse for sellers there now.

 

[ellone]

Last week I sold a set of ornaments --

I heard back from the seller that one was broken and was asking for a refund

I have no problems with the refund --but I asked if I could keep the shipping charge (6.15) since I did send them out and he could keep the rest of the ornaments

OP - FYI, it sound like the buyer didn't open a case. But for future reference, if the buyer did open a case for Not as Described (since one was broken), ebay would only give you a couple of choices - full refund without the buyer sending it back (which closes the case), accept a return with you getting charged by ebay for return shipping and refunding the buyer in full, or you can offer a partial refund (but the buyer can reject that). If you offer a partial refund and the buyer rejects it and sends the case to ebay to decide, ebay will force the return and charge you for shipping the item back to you, then refund the buyer from your account once the tracking shows delivered.

If you aren't an experienced shipper, I highly suggest not shipping anything that is breakable. This system can make it expensive for you