Good customer service story w/ WDW

[mla2177]

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Hi ! I just got back last week from WDW w/ my family, my parents, my sister and her family. We were going for 6 days, and on the fourth day my mother had a very bloated feeling and that night started to run a fever w/ pains in her side. Anyway, long story short, she had to go to the hospital and have her appendix taken out! The doctors told her she would probably be released the following Tues, and our flight left that Sunday. My husband went to the front desk to see how much more it would cost for my parents to stay, and they gave my parents 50% off his room to extend it the next Wed, and the families who had reserved the three rooms we were in rooms were moved to another part of the resort. They also gave him the expiration option on his park tickets for no charge, and they called the rental car co. for him to get him a car! I thought that was wonderful. I just wanted everyone to know they are still on top of things there! I have read a lot of posts in the past saying they were going downhill, and this story just proves their customer satisfaction is still a top priority!!!!

 

[bluejasmine]

Wow! Thanks so much for the report! Good to know WDW is a caring company!

By the way how is your mother feeling now?

 

[Alicnwondrln]

thats great and I hope shes ok

 

[DisneyDreamingAubrey]

Is Disney the best or what? That's so nice to hear. I hope your Mom is feeling better.

 

[Laurajean1014]

How did the other people feel about moving? We might see another thread on "how they made me move?"

 

[taragl]

It's reassuring to hear that WDW attempted to make the best of a bad situation.