mackeysmom
Let's Go Mets!
- Joined
- Sep 16, 2003
- Messages
- 1,030
Hi -
In light of all these Customer Service "horror stories" we hear - I thought I'd share a nice experience I just had
A few weeks ago, I spent a couple of days in Las Vegas with a friend. Instead of spending money on souvenirs, I decided to purchase a drink in a collector's glass at each casino we visited.
When I got home, I realized that the glass I got from Treasure Island was cracked. Totally my fault - I didn't cushion it enough in my suitcase. I really liked the glass though - it had TI's logo and held some nice memories of the evening we hung out at that hotel/casino. I sent an email to Treasure Island asking if there was any way I could get a replacement. I was willing to pay for it since I broke it, and asked what the cost would be (sans Pina Colada, of course!!)
The next day I received an email from the Food and Beverage Manager saying that he would send one to me free of charge. That alone was a nice surprise - but imagine my shock when I received a (somewhat large) package via UPS today from Treasure Island. Inside was not only TWO of the original glasses, but TWO of their (for lack of a better description) giant skull mugs (the kind that the 30oz. cocktails come in).
Needless to say, I sent an email thanking him. I also sent a note to the F&B Director letting them know that they are lucky to have a staff member that knows the meaning of good customer service.
Its nice to know that there are still some people who go above and beyond ...
-- Laura
In light of all these Customer Service "horror stories" we hear - I thought I'd share a nice experience I just had
A few weeks ago, I spent a couple of days in Las Vegas with a friend. Instead of spending money on souvenirs, I decided to purchase a drink in a collector's glass at each casino we visited.
When I got home, I realized that the glass I got from Treasure Island was cracked. Totally my fault - I didn't cushion it enough in my suitcase. I really liked the glass though - it had TI's logo and held some nice memories of the evening we hung out at that hotel/casino. I sent an email to Treasure Island asking if there was any way I could get a replacement. I was willing to pay for it since I broke it, and asked what the cost would be (sans Pina Colada, of course!!)
The next day I received an email from the Food and Beverage Manager saying that he would send one to me free of charge. That alone was a nice surprise - but imagine my shock when I received a (somewhat large) package via UPS today from Treasure Island. Inside was not only TWO of the original glasses, but TWO of their (for lack of a better description) giant skull mugs (the kind that the 30oz. cocktails come in).
Needless to say, I sent an email thanking him. I also sent a note to the F&B Director letting them know that they are lucky to have a staff member that knows the meaning of good customer service.
Its nice to know that there are still some people who go above and beyond ...
-- Laura
