Glitch in ADRs system?

[slyster]

So today, at 6am on the nose, I went in to make my ADRs online through website. I first noticed Le Cellier, Homecomin, and Ohanas were showing as not available from 6:30pm-10:00pm when you click on Check Availability blue button to check by day and "dinner" (no specific time), it comes up saying:

Sorry!
There are no times available between 4:00 PM and 9:00 PM.

However, if you enter a time, it will show available times even if it's not really too close to what you wanted.

Here's the kicker...I would choose a time that wasn't really my preferred and reserve it. Then I would go back to MODIFY it through my Disney Experience Plans. When I searched the time I preferred again, it always gave me a very close time frame to what I wanted.

For Homecomin for dinner (at first only 3:05pm was available, I went into modify and I got 5:30). Le Cellier was the same thing. I did this for Be Our Guest for lunch (at first only 12:55 and 1:05 were available, I went into modify and got the 11:30 slot I wanted). I modified Toppolinos for breakfast (at first only 9:55am and 10:30am was available, I went into modify and got the 8:45am time i wanted).

I'm saying this in case folks try the first time to search and they don't get what they want, perhaps modifying it will work.

 

[kboo]

Did you or anyone else have any issues using the app? I couldn’t book anything with the app but was able to (slowly) online through the website.

 

[MassJester]

Their IT systems are … consistent.

 

[jcarwash]

Sadly, your experience sounds pretty normal.

 

[slyster]

Did you or anyone else have any issues using the app? I couldn’t book anything with the app but was able to (slowly) online through the website.

I did use the app to book Rainforest cafe and I didn't have any issues with it. The majority of my ADRS were done through the website.

 

[MomOTwins]

This has been widely reported. Nobody knows why the glitch is this way, but it is generally recommend to try searching for multiple 30 minute time slots around the time you like to eat rather than "dinner" or a single time.

 

[Mle8308]

We did our ADR's last weekend and had the same issues. Fortunately we were able to get everything we wanted once we figured out the glitch. Gotta love MDE and Disney IT!

 

[slyster]

Something told me you guys would know this! I'm not a regular like some of you....I'm just glad I figured out the glitch otherwise I would have left thinking I didn't get what I wanted.

 

[Marthasor]

I experienced this on our trip two weeks ago. I didn't book any ADRs ahead of time and would poke around the app day-of. I would just scroll through, clicking every 30 minute increment and the oddest things would pop up. One increment would have zero availability then I would click and hour later and a reservation that should have been in the first increment would pop up an hour later. I just learned to click on every time, find something and then modify from there. I scored quite a number of great ADRs!

 

[maryj11]

Same for me except I was never able to find a time for the day I wanted for Topolinos.

 

[ffugitive]

Same issue - whole system seems to be down as there are no times available for any date right now.

 

[Lexxiefern]

Same issue - whole system seems to be down as there are no times available for any date right now.

I was just coming to see if anyone else was having this issue. Not 1 available slot on multiple days

 

[tsme]

I called this morning when i saw there were no reservations available. After 45 minutes on hold, I was told not only is the website down but also their system is too, so she couldn’t make any reservations for me she said to keep checking the website throughout the day.

 

[VineHeart]

So everyone trying for ADRs today just has to be constantly checking to see when the system comes back, so they don't miss out? That has to be frustrating. Sorry to everyone who is trying today!

 

[tsme]

So everyone trying for ADRs today just has to be constantly checking to see when the system comes back, so they don't miss out? That has to be frustrating. Sorry to everyone who is trying today!

Yep. I am annoyed as I’m sure is everyone else. I think most of my frustration comes from the fact that Disney designed this system basically making us make ADRS X amount of days ahead to be sure we can eat where we’d like (and with not all restaurants open, it makes it worse) and then their system sucks, making us all crazy.

 

[Slaggslala]

I just waited an hour for someone to finally answer and tell me their system is down

 

[Dug720]

They posted about it right in the sidebar on here: https://www.wdwinfo.com/news-storie...erience-reservations-temporarily-unavailable/

 

[Slaggslala]

I just waited an hour for someone to finally answer and tell me their system is down

 

[tsme]

It’s back!