We "made the call" to our guide on Feb 12, and had paperwork about 10 days later, as promised. We turned it around in one day, and thay had it in their records about a week later.
We were able to make our reservations on March 6th for BCV over Thankgiving. We had difficulty borrowing from 2003 at first, since our paperwork hadn't been recorded yet. But our guide gave us an exception. It usually takes 1 - 2 business days for the exception e-mail to make its way through the system so you can borrow and make reservations.
Word of advice: tell your guide EXACTLY how many points you will need to borrow from 2003 to get the exception. We accidentally got ALL of our 2003 points borrowed into this year. They are going to correct it.