FYI with Print At Home Tickets...... don't cut them

[Claudia1]

Our party of 6 had 1 day tickets and HHN tickets that were purchased on the Universal site and printed at home. I read every word on the page and nothing said that you can't cut off the fine print at the bottom.

Well, we were not allowed to use them for entry because they were "tampered with". I only cut off the instructions and the ticket part with the barcodes were all perfectly intact but they were not allowed.

They allowed us to use our phone to scan the PDF file for each ticket from the ticket delivery email for regular park entry but we went to Guest Services to print out the HHN tickets and Express Passes.

The ticket turnstyle guy was rude but the Guest Services gal was very nice. She said that the "tampered" policy violation was common with cut tickets and acknowledged that the info they will be invalidated if cut was not on the ticket.

Learn from our mistake!

 

[shh]

Thanks for taking time to post - I'd have probably done the same thing.

 

[skylock]

We learned this lesson many years ago. Take the whole page.

Too many people trying to cheat I guess.

 

[cschaaf]

Good info, OP

We saw a lot of people having issues with home printed tickets on our trip two weeks ago.

It got to the point where, if we saw someone with a home printed ticket in line to enter the park or at Hogwart's Express, we moved to a different line.

I don't know what the issues were (Poor print quality? Wrinkled pages?), but it seemed like that group was taking longer than the other types of tickets.

 

[Mackenzie Click-Mickelson]

While I probably would cut the page for coupons (like Michaels, etc) it never has occured to me to cut any piece of paper that is a ticket be it Universal's ticket, be it a MLB ticket, and NFL ticket, a ticket for an event, etc anything that I've printed off that is my ticket.

I know it's a waste of space and full paper but I just assume it's my entry into X so better not mess with the page in any way.

The thing with the Universal tickets, at least mine did, is the entire page reads like the full ticket. It's like getting a ticket for a sporting event and the back is full of the restrictions and rules regarding it. You wouldn't want to tear off a normal ticket and just keep the perforated portion of it before entry. That's at least the way I look at it.

FWIW we never had issues back in 2011 or 2017 in regards to the ticket scanning. We folded our ticket but ensured the barcodes were not creased, etc. so that may have helped.

OP glad you were able to gain entry a different way

 

[PrincessWithABlaster]

Good info, OP

We saw a lot of people having issues with home printed tickets on our trip two weeks ago.

It got to the point where, if we saw someone with a home printed ticket in line to enter the park or at Hogwart's Express, we moved to a different line.

I don't know what the issues were (Poor print quality? Wrinkled pages?), but it seemed like that group was taking longer than the other types of tickets.

Yep. Our printer seems perfectly normal. We didn't cut or otherwise modify our tickets. They didn't seem over or under exposed (for lack of a better word) and yet our tickets wouldn't scan two years ago. We ended up waiting 45 min at guest services to exchange them. Now we get the tickets mailed to us.

 

[cschaaf]

Yep. Our printer seems perfectly normal. We didn't cut or otherwise modify our tickets. They didn't seem over or under exposed (for lack of a better word) and yet our tickets wouldn't scan two years ago. We ended up waiting 45 min at guest services to exchange them. Now we get the tickets mailed to us.

We always select Will Call. It’s easy and free.

Well, it could be easier. The kiosk asks you for your reservation number. But, there is a ‘I forgot my reservation number’ button. Hit that and it will ask for your phone number.

Enter the number you used when you purchased the tickets and off you go.

 

[TommyJK]

I've cut my full page paper tickets before so it's less bulky folded up in our lanyards and they've never made an issue before. I guess since it was in the lanyard with the barcode showing and it scanned fine they didn't notice we had cut them down a bit.

Good to know though for the future to not do it again.

 

[Claudia1]

I've cut my full page paper tickets before so it's less bulky folded up in our lanyards and they've never made an issue before. I guess since it was in the lanyard with the barcode showing and it scanned fine they didn't notice we had cut them down a bit.

Good to know though for the future to not do it again.

I think you hit the nail on the head!

 

[bumbershoot]

We always select Will Call. It’s easy and free.

Yep. And when selecting that I've been able to just go to the kiosk, easy peasy.