It's made like crap! Three years ago we bought a recliner couch and love seat. A bedroom set, king size, night stands, dresser, chest and armoire. We got DS a loft bed (bunk bed) with desk. We purchased insurance for the couches. Well last year the recliners broke. I had to fight with them, since I was told the insurance would cover it, and it didn't. They sent wrong parts and were so nice to only charge me 1/2 the cost of labor.
DS's keyboard drawer broke on his desk. Last week our bed broke! Yes, the railing broke off of the bed...the metal part was put in the grain instead of against it. We paid for parts and for shipping, adn they sent us the "wrong" part. And then argued with DH that even though ours was 98 and the part they sent was 99, that it was correct. Sigh...
We had emailed the bozo from last year...but the email was bounced back. I sent filled out a form on their website, but of course I got back the lovely email that all their stores are indepently owned so I have to contact them...but they did forward the email to them.
Now I will say the person that we dealt with was awesome and apologized and after hearing all we went trhough sent the new part with men to fix it at no extra cost. Now the parts they came with were the same that we were shipped) but they came with an entire new bottom of the bed, because it was TOTALLY REDESIGNED!! Guess this had happened before??

So they replaced tow bed rails, and the woooden supports and replaced those with metal. So yes I am happy, but why didn't the service ppl know that the bed was redisgned??
Oh, also, they no longer use that insurance company, and she is sending an inspector to look at DS's drawer and DH's chest drawer that had broken.
So, 3 years and all those broken pieces. So if you want crap furniture that won't last...then buy Ashley...otherwise...look elsewhere.
Oh and our DS bought a couch of theres from another store and it is now broken, its only about 5 years old. So there ya go.