Apologies in advance, but I need a rant! We fly next thursday for our first trip to Florida, and for us, this probably is a one off! Our family has a variety of needs and acomodating them means the cost is scary, especially as we have to go in school holidays! We booked with a travel agent as I get a bit stressed trying to work all the details out, so - we are 8 days out and have been chasing our tickets for the last 2 weeks. Eventually the package arrived yesterday. This should have been SO exciting, but when I checked everything through last night they had the wrong date on our Discovery Cove tickets! The date we wanted is printed on the invoice and on our original booking confirmation, but the ticket voucher is for a different date 
I phoned the TA this morning and they have come back saying that they have made a mistake and they can't change the tickets!
I am mad!
She apologised and said it is only 1 day different! When I asked for compensation she has offered me £40 per person. I think this is totally unreasonable as the date we planned was to take into account my DS' needs. We had also booked the wishes desert party for the same evening, knowing we would eat at lunchtime that day. We will still go to the desert party, but it will be a bit stressy as we will have to be up early the following day for DC so will worry about staying for 11pm electrical parade as planned. The other thing is that we have an ADR for O'Hana on the evening that we will now be at DC. There is no way we can justify that if we have eaten at DC, so will have to cancel and there is no way we will be able to re-book that one, which I was really looking forward to!
Although it is only 1 day later it will mean we go to DC on the last but one day of our holiday which we would never have chosen to do. My Son is on the autism spectrum & gets really anxious about the flights and is generally either very hyper or very withdrawn for the last 2 days of the holiday. The part of the trip he is most looking forward to is DC and I am worried that he won't enjoy it and that his anxiety will affect the day for the restaurant of us
I told the TA that I think £40 pp comp. is unacceptable and have asked for a refund of the DC tickets, given our needs and the clear **** up of their company. Her response was to laugh at me, which annoyed me even more! So I am now waiting for a call from their customer services dept.
I know people make mistakes, but we booked these tickets last June, and have paid a fortune for this holiday. Surely it is not too much to expect that someone should have double checked the date against our booking when they received the confirmation from DC. At that point they would have been able to change it. We trusted the TA to do it for us, so I feel it is not just the change, which is a big deal, but a breech of contract and am really annoyed by the attitude this morning which implied it isn't a big deal!
Has this type of thing happened to anyone else? Do you think I am unreasonable in expecting them to comp. us for the DC tickets?
Sorry for the rant, but I needed it, otherwise I am going to cry
I phoned the TA this morning and they have come back saying that they have made a mistake and they can't change the tickets!
I am mad!
She apologised and said it is only 1 day different! When I asked for compensation she has offered me £40 per person. I think this is totally unreasonable as the date we planned was to take into account my DS' needs. We had also booked the wishes desert party for the same evening, knowing we would eat at lunchtime that day. We will still go to the desert party, but it will be a bit stressy as we will have to be up early the following day for DC so will worry about staying for 11pm electrical parade as planned. The other thing is that we have an ADR for O'Hana on the evening that we will now be at DC. There is no way we can justify that if we have eaten at DC, so will have to cancel and there is no way we will be able to re-book that one, which I was really looking forward to!
Although it is only 1 day later it will mean we go to DC on the last but one day of our holiday which we would never have chosen to do. My Son is on the autism spectrum & gets really anxious about the flights and is generally either very hyper or very withdrawn for the last 2 days of the holiday. The part of the trip he is most looking forward to is DC and I am worried that he won't enjoy it and that his anxiety will affect the day for the restaurant of us
I told the TA that I think £40 pp comp. is unacceptable and have asked for a refund of the DC tickets, given our needs and the clear **** up of their company. Her response was to laugh at me, which annoyed me even more! So I am now waiting for a call from their customer services dept.
I know people make mistakes, but we booked these tickets last June, and have paid a fortune for this holiday. Surely it is not too much to expect that someone should have double checked the date against our booking when they received the confirmation from DC. At that point they would have been able to change it. We trusted the TA to do it for us, so I feel it is not just the change, which is a big deal, but a breech of contract and am really annoyed by the attitude this morning which implied it isn't a big deal!
Has this type of thing happened to anyone else? Do you think I am unreasonable in expecting them to comp. us for the DC tickets?
Sorry for the rant, but I needed it, otherwise I am going to cry
