On the back of our local Kroger receipts are coupons for a free chic fil a sandwich when you buy a meal. DD used 2 of those coupons last Saturday at the drive thru but when she got home they weren't in the bag so she called them & then asked me if I would stop by on my way home to pick them up. Got there and they were so nice, apoligized for me having to come back. I ordered a cup of ice cream for granddaughter who was with me (was going to pay for that) & the mgr gave me 3 free ice cream cups to go with the free sandwiches. That's real customer service.