A couple of weeks ago I posted how the reservation I had at HIFS for a sweetheart suite was not honored. I wrote a letter to one of the owners and I received a very nice call of apology from the manager. He explained the situation in detail and had a very lengthy apology in that he was very sorry for my inconvience. He offered compensation of a free room, which I declined. I told him I appreciate the offer but that I didn't write the letter looking for something free. I was pleased with the handeling of the situation and based on it will probably try to book one of the suites again in the future.
Followup to HIFS not having my room
- Thread starter drdelsol
- Start date
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