Flight cancelation means arriving a day late, questions.

[yooperfan]

Our flight was canceled, none going out all day, so we are arriving tomorrow at 3:35pm. I called yesterday to find out the balance on our room and he came up with a figure almost $300 more than my reservation sheet He said they had us down for a woodsview and that is the price with AP discount. I said I have the paperwork right in front of me, I had switched from woods to standard when an AP room in that category became available. Well, he called guest services and they said we had been comped to a woodsview and the price would reflect when we arrived. Okay, not confident, but okay. Now we are arriving a day later and I called. They got it all taken care of and said we would still be in a woods view at the AP rate. Can I trust this verbal assurance or is this going to be another nightmare like last night with the airlines trying to book a new flight. Thanks

 

[DisneyFreak06]

Hi... so sad about the mix up with the room. I hope it gets fixed up properly. I do know that last year when I called about being a day late due to cancelled flight, they said they'd take care of it. I had paid one night's deposit only. When I checked out, I looked at the sheet and they hadn't charged me for the night we weren't there. Hopefully they won't charge you for your room tonight.

 

[og719]

Whenever I get verbal assurances from any company I note the date, time and name of the person who gave me the information. It has helped more than once.

 

[episode]

Our flight was canceled, none going out all day, so we are arriving tomorrow at 3:35pm. I called yesterday to find out the balance on our room and he came up with a figure almost $300 more than my reservation sheet He said they had us down for a woodsview and that is the price with AP discount. I said I have the paperwork right in front of me, I had switched from woods to standard when an AP room in that category became available. Well, he called guest services and they said we had been comped to a woodsview and the price would reflect when we arrived. Okay, not confident, but okay. Now we are arriving a day later and I called. They got it all taken care of and said we would still be in a woods view at the AP rate. Can I trust this verbal assurance or is this going to be another nightmare like last night with the airlines trying to book a new flight. Thanks

If you have the price in writing, then they have to give you that price.