FL Tours

[SondraD11]

I've been trying to make a reservation with FL Tours and I'm not having any luck. I put my information into their website and did not receive the immediate confirmation e-mail. I've also sent an e-mail to their reservation e-mail address about my confirmation and haven't had a reply. I was expecting better communications from a board sponsored towncar service especially seeing as their rates seem to be the highest. Has anyone else experienced a problem like this? If so, how did you handle it.

Sondra

 

[WDWisTheBest]

Have you considered calling them on their toll free number?

"For questions regarding your upcoming reservation please email: reservations@fltours.com

Please Note: Coupons do not apply to call in reservations.
Phone: 1-888-832-2111 | Local: (407) 239-1785 "

 

[SondraD11]

Thanks for the information about the toll-free number. I'm hard of hearing and prefer to do as much as possible on the web. If I haven't heard from them by e-mail by the end of the weekend, I will make that call.

Sondra

 

[Vavasmon]

you may also want to make sure that you do not have an e-mail filter (to prevent spam) that is blockinh their reply.

 

[AndyN]

It has come to our attention that over the past couple of days all the responses we've made to our clients regarding customer care and other reservation inquiries has not been delivered. We’ve notified our technical support staff since and they’re working diligently to resolve this issue. We’re confident it would be resolved very quickly. Since all of your questions are not covered in FAQ which can be found from our home page, please do not hesitate to reach us at 1-888-832-2111.

Confirmation from FL TOURS is usually generated minutes after you submit your transportation request. We now have made is easier for you to even view your transportation reservation from our website by accessing client services from our home page. Please remember, our online reservation is working with out any problem and you should receive your confirmation within minutes. When in doubt, just access your reservation from our home page by clicking client services.

We appreciate your patient as we work hard to resolve our email delivery issue and encourage you to call us with any inquiry you might have.
Sincerely,
Andy

 

[SondraD11]

Thanks for the reply about the problems with e-mail from your website, Andy. I just went out to the new Client Services portion and was able to print a copy of my reservation confirmation. I feel much better now.

Sondra

 

[DrmWvr1299]

I booked Fl Tours the early part of last week and have been waiting for a "prompt" repy which at this point has not come. But I went to the client services part and my ressie is on there. A HUGE load off my mind!