Hi ajloops!
We're so glad that you stayed with us during your recent visit to the Anaheim Resort, and want to thank you for taking the time to post a review!
The walk from our Lobby over to
Disneyland's Main Gates can definitely take a smidge longer when you're pushing a stroller, walking with grandparents or walking with little ones who have a shorter stride- so I think this is really great feedback for guests with families like yours who might need to allow a few extra minutes to get across the street. [It's true that I don't have kids myself, so I know that I forget when I'm telling my friends who do have kids that their walk over and my walk over are a little bit different!]
And for families who stay with us that don't have a car or the option of parking in one of the Disney lots- we do sell ART shuttle tickets at our Front Desk, and that means you can get picked up right in front of our hotel and dropped off at Disneyland on your way to the Parks, and get picked up at the Park and dropped back off in front of our Lobby on your way home for the night- so that's another possibility for you!
Also- excellent point about the lines from the bag check area! I always forget about these myself, and then end up being surprised [every single time!

] when I am encountered with a long line! So this is a really great reminder for people planning their trip, too! Make time for the bag check lines!
With regard to the experience with the Castaway Cove attendant at the hotel- we're so sorry that your son was embarrassed when the attendant shouted! The safety of our children guests is our highest concern, and so when our attendants see a child doing something that could potentially cause them to injure themselves, our only thought is do whatever we can to try to stop that from happening. Our attendants are trained to blow their whistle to get the attention of the children and their parents, and if we do tend to be a little over-enthusiastic about this, it's because we have had two separate incidents in which kids climbed back up the slide and fell on their face, knocking out teeth- one child even required oral surgery to repair her jaw.
Our General Manager and his family were walking to the Parks one day and they overheard a guest explain that she and her husband enjoyed Castaway Cove primarily because they can bring their kids to play and not have to keep an eye on them. While we do have an attendant on hand to make sure that the children using the slide are being monitored to make sure they don't go down too closely together, our attendants are not and have never been intended to replace the watchful eye of a parent. Castaway Cove is a great place for families to play together, and its a safe place when parents help make sure that their kids are following the safety rules.
I will definitely ask our Front Desk and General Manager to follow up with our attendants to make sure that we are trying to blow a whistle as our first means of communication! And thank you again for taking the time to let us know about your stay- I hope that we'll be able to see you and your family again sometime!
Lorealle
PS- Your Tinkerbell is absolutely
adorable! That picture is definitely one for the scrapbooks! So cute!
