We were there in August of last year. I really wanted the family to see this show. We had 2 teens in wheelchairs. The only thing I saw them let people DO, is have some family members wait in the regular line. As those members move up, to where a cast member is at a rope, they let other family members under the rope to join them. Other people were doing this, groups split up for bathroom runs, drink runs, etc. This location where people were doing this was next to the building, where the line goes and you can no longer see it. I did not understand this, and we approached the cast member for help, and he let our whole group slip under the rope, (not what he was supposed to do, he felt sorry for us, I was very polite and grateful too). Then he led us to a handicapped door line, and they made us sit in the very back row, in the wheelchair row, we did not take seats from others in line (everyone on line got in, no one would want the back row).
They REALLY need to do something about the line for this show, it needs to be shaded, for all guests. Just a themed tarp of some sort would really help.