Final Statement of Room Charges

[Cheese Please]

On previous Disney Cruises I have taken I have received a paper copy of my final room charges in my room before we departed. I just returned from a cruise on the Fantasy and did not receive a statement this time. I was expecting to get an email with the statement like I do in WDW now. When I booked an onboard reservation for a future cruise I also did not receive a paper confirmation, but was told it was all handled via email. I am fine with that, but I did not receive an email of my charges either.

What have other peoples recent experiences been? Are you getting a paper final statement? An email? or Nothing?

Does anyone know who or how to contact Disney to ask about this?

Thanks,

 

[superwee]

On previous Disney Cruises I have taken I have received a paper copy of my final room charges in my room before we departed. I just returned from a cruise on the Fantasy and did not receive a statement this time. I was expecting to get an email with the statement like I do in WDW now. When I booked an onboard reservation for a future cruise I also did not receive a paper confirmation, but was told it was all handled via email. I am fine with that, but I did not receive an email of my charges either.

What have other peoples recent experiences been? Are you getting a paper final statement? An email? or Nothing?

Does anyone know who or how to contact Disney to ask about this?

Thanks,

We didn't have one delivered on Saturday, either. I stopped by guest services before we left the ship and wound up being glad I did, because there were a couple things wrong with our charges.

 

[PrincessShmoo]

On previous Disney Cruises I have taken I have received a paper copy of my final room charges in my room before we departed. I just returned from a cruise on the Fantasy and did not receive a statement this time. I was expecting to get an email with the statement like I do in WDW now. When I booked an onboard reservation for a future cruise I also did not receive a paper confirmation, but was told it was all handled via email. I am fine with that, but I did not receive an email of my charges either.

What have other peoples recent experiences been? Are you getting a paper final statement? An email? or Nothing?

Does anyone know who or how to contact Disney to ask about this?

Thanks,

I hope that's not changed. We received a paper copy of the charges in our room on our last DCL cruise.

 

[islandsnoopy]

We received a paper copy from our last cruise on the Fantasy about 2 wks ago. I usually stop by guest services the day before we return to get a copy anyway.

 

[fab1976]

We received one this past Saturday morning before getting off the Fantasy.

 

[Munkamamacallie]

Have you checked your spam folder? I recently had something important go there.

 

[Cheese Please]

I did check my spam folder, but looks like I may have just been an isolated incident that I did not get a hard copy since others have received hardcopies recently.

Thanks to all for your replies.

 

[Hundredacre]

We did not get one in dec

 

[californiamomofboys]

We did not receive one on Monday prior to departing the Dream. Had to stop at Guest Services for the print out before debarking.

 

[Tonka's Skipper]

We got one last November, so did the couple we sailed with.