Fax/call??? Both

[FeeFeeWhite]

What is the new guideline for room requests? Should I also send a fax after calling? I do not feel like the front desk really put all that I was saying on the ressie. Should I also send a fax or it that going to make them mad? We check in on Friday at the Beach Club.

 

[safetymom]

If it is noted in your reservation I wouldn't call. If you feel you must check call central reservations and make sure that your requests are in your reservation.

It is a request but you can also ask when you check in.

 

[phyllis1966]

I know that there are differences of opinion on this topic, but honestly, the last 2 times I visited WDW, I faxed my requests (which were already noted by my DU agent) and got everything I requested. Perhaps coincidentally, the prior visits when I did not send a fax, I did not have all my requests granted. In fact, on my 2003 stay at the GF, my DU agent made request notations on my 3 ressies (we travelled with DH's and my parents!) and we all ended up on different floors of 2 different buildings. The front desk CM's graciously helped us at check-in, but in April (CR) and just this November (GF) I faxed my requests (at the suggestion of my DU agent) with amazing results, IMO.

 

[jel0511]

It really depends, as most of the resorts lately have been ignoring faxes and only honoring those requests that are in the reservation record from CRO. I do know that all resorts with DVC (WL, BC, BW, OKW and SSR) are not honoring faxes. As a DVC member we've been instructed that these resorts will only honor requests in the reservation record, and faxes will be ignored and not honored.