Extra person fee at Swan resort?

Discussion in 'Disney Resorts' started by stephmarty, Dec 7, 2018.

  1. stephmarty

    stephmarty Spending my Kids' Inheritance on Disney

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    Booking through Marriott, a room with two queen beds at the Swan resort charges extra person fees of $300 for one adult and three children. The same room with one adult and one child, but still the same two queen beds, is $300 less for six nights. Why is this? Does anyone have experience with this added fee, or have any advice? I never remember paying extra person fees anywhere else for a room that accommodates 4 people just to have 4 in the room. My first thought was it must be resort fees, but that’s not it. The resort fee is nightly her room. They simply call this an extra person fee.
     
  2. starry_solo

    starry_solo DIS Veteran

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    I believe it's customary to have extra fees per extra person above two. I remember booking a room for 3, with 2 queen beds, at a Marriott in Las Vegas and it was $25-35 more for the night for the third person (who ended up not coming after all) :P
     
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  4. dansdad

    dansdad DIS Veteran

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    It's pretty standard for resorts to charge a fee for each extra adult when there's more than 2. Never heard of it for children unless it was some sort of package like all inclusive, including theme park tickets, etc. Very strange. Might be worth a call for an explanation.
     
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  5. kandb

    kandb DIS Veteran

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    You should not be charged any extras for 1 adult and 3 children when the room accommodates 4 people. If it was 3 adults and 1 child, then they would charge you for the extra adult above the 2 adults that are permitted in the room for no extra fee. Hotels are getting so ridiculous with the extra fees for everything. It's ridiculous. I would definitely call Marriott.
     
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  6. stephmarty

    stephmarty Spending my Kids' Inheritance on Disney

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    Thanks for the feedback. Good to know I’m not the only one who thought this seemed a little off. If we book it, I will call to see if they can remove the fee.
     
  7. patty57

    patty57 DIS Veteran

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    This isn't the way it worked when the hotels were Starwood. As others have said, more than two adults would have incurred the charge...not extra kids. Hopefully this is a mistake, and not another Marriott "enhancement" to the Swan & Dolphin.
     
  8. dansdad

    dansdad DIS Veteran

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    Personally, I would want to know what this is exactly before I booked it.
     
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  9. MinnieMSue

    MinnieMSue DIS Veteran

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    I once rented a cabin/house that slept 10 and had to pay extra $25 per person/night over 2! That was ridiculous to me.
     
  10. tjmw2727

    tjmw2727 DIS Veteran

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    Agree - we stay at S&D fairly often and I do have to pay an extra adult fee as my kids are over 18 but I can't figure out what that charge would be in your case. Did you price out 2 A 2 C just for comparison - ?

    That's 50 a night extra which makes no sense since a cot is 25 and an extra adult is 35....

    Unless its resort fees and taxes but that seems very high as well.
     
  11. TammyLynn33

    TammyLynn33 Mouseketeer

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    We just stayed at a Sheraton ( now owned by Marriott) and I complained bc online the booking fee increased with over 2 ppl but we were getting a family package.,
    I simply called and they said put two adults and that they never charged for kids, but I’m sure had I booked and paid for the kids at the time they would have happily taken my money..
    Seems like a scam
    That said you can’t do that bc you certainly do t want to mess up your fast passes etc.. but it’s def worth a call
    Good luck
     
  12. cutigerlady

    cutigerlady Mouseketeer

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    I’ve noticed the same issue with Marriott when I book from the app. When I book from my computer, I can specify that person 3 & 4 are children and it doesn’t charge for them. Since the merger, the app and website don’t seem to align. I see different rates/packages which is very annoying!! It’s not just a S&D issue.
     
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  13. kandb

    kandb DIS Veteran

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    That is ridiculous. What do they expect, 2 adults and 8 children? Real fun vacation. Lol
     
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  14. Dave006

    Dave006 DIS Veteran

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    For reference the "Resort" fee is $28 before taxes and $31.50 after taxes at the Swan / Dolphin.

    Dave
     
  15. stephmarty

    stephmarty Spending my Kids' Inheritance on Disney

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    Update: I passed on Swan and kept my POP reservation because of this issue. We are booking two rooms. The room with 1 adult and 3 kids was going to cost an added $150 in extra person charges, on top of the nearly $200 in resort fees. Same for the room with two adults and two children. So all told, they wanted nearly $700 in resort fees and extra person charges for two rooms with two queen beds in each room (no cots, no “family packages” or add ons like breakfast, no children over 18). I wanted to book online to take advantage of Ebates, so calling to make the reservation wasn’t an option. Also, this was through the Marriott website, not the app.

    Bottom line, Sheraton/Marriott missed out on a 12-night booking when they still have empty rooms in every room category, and we are happy and quite content with POP. It just wasn’t worth it to me to try and figure out that mess, and I wasn’t willing to just book it for two people per room and risk not being able to assign all 4 magic bands & tickets to each room.

    Moral of this story for me: Sheraton/Marriott is using a new deceptive practice (resort fees and parking are also deceptive, but well-known tactics) to make the rate show up lower than it really is on search engines & travel sites. We leave Sunday! Thanks again, everyone.
     
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