Expired Southwest travel funds

[donaldtutter]

I have some Southwest ticketless travel funds that recently expired. They are for two people. One is for $115 ($57.50 each) and the other is for $40($20 each). I called Southwest and there is a $50 fee for each person ticketed meaning they are offering two funds of $7.50 and zero for the other. Getting $15 for $155 in credit, while better than nothing, is not very good. Does anyone know of anything to do or say to the customer service rep or a different number to call in order to get more of the funds restored? I have called 214-932-0333. Thank you to anyone who can help.

 

[Jestocost]

I have some Southwest ticketless travel funds that recently expired. They are for two people. One is for $115 ($57.50 each) and the other is for $40($20 each). I called Southwest and there is a $50 fee for each person ticketed meaning they are offering two funds of $7.50 and zero for the other. Getting $15 for $155 in credit, while better than nothing, is not very good. Does anyone know of anything to do or say to the customer service rep or a different number to call in order to get more of the funds restored? I have called 214-932-0333. Thank you to anyone who can help.

Nope. That's the policy and it's pretty much what "expiring" means. Unless there were some unusual circumstances for which SWA was at least partially responsible I can't see you getting anything more. FWIW, neither one of those credits would even be there to expire with just about any other airline as taking advantage of a price reduction on most of them results in a $150 per ticket change fee.

 

[msmayor]

Southwest already has a pretty generous policy in providing credits when flight prices go down for you to use on a future flight...WITHOUT paying a change fee. I don't think its realistic to expect them to bend even further.

 

[Lewisc]

NO SHOT. Other airlines charge a change fee of $75 (or more). Most reduce any credit offered as a result of a fare reduction by the change fee.

Southwest only charges $50 to those passengers who want more time to use the credit.

With most airlines you wouldn't have gotten the credit to begin with.