The service has already been amazing. Just yesterday, I booked the spa indulgence package. Today, the spa contacted me to schedule the sessions. I think the price I'm paying is incredible. The package includes a Spa Robe which they sell for $185, a 50-minute signature facial, swedish massage or manicure/pedicure with a minimum value of $120 for only $361. That makes the room at the RC only $56 (I realize the robe is overvalued but it's still a great deal.) I ended up booking two nights and the hotel confirmed that means two treatments and two robes (great Christmas presents I figure.) So, it's a massage for me, the signature facial for my wife, the teen facial for the 14-year old and the Ritz Kids Mini-Facial and Fizzing Pedicure for the 11 year old. Comparing that to Saratoga Springs spa which is similarly priced, here's the service I got: called yesterday, was on hold for 5-10 minutes then got a message saying leave your name and number. Of course, no callback today. We were thinking of going to Atlantis but the reviews have been too spotty. I'm now really psyched about having chosen what will probably be a much more reliably satisfying experience.