Everything PhotoPass and Memory Maker

Discussion in 'Theme Parks Attractions and Strategies' started by Tomh, Feb 9, 2018.

  1. jacobsmommy

    jacobsmommy DIS Veteran

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    We will be heading back to WDW this July with my parents and my brother with his family. We will all be at POR in three separate rooms. We are all connected on the website/app. Do we need more than one memory maker? I want to make sure that we can all get pics taken even if we aren't together.
     
  2. Tomh

    Tomh DIS Veteran

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    You do not need multiple Memory Maker purchases. One person out of your party will purchase Memory Maker. You will then make certain that every person who will be travelling with you is on the Friends and Family list for the one person whom purchased the Memory Maker. With that done, that one person will be able to see all of the photos taken by everyone in the party, without the water marks, and will be able to download all of the photos. That person then can either share their login information with the rest of the family, allowing them to download photos for themselves, or copy and distribute the photos to the rest of the family as they see fit.
     
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  4. CarolynFH

    CarolynFH DIS Veteran

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    In addition to having everyone in the traveling party listed in the F&F list for the owner of MM, be sure that everyone including children gives permission to share their photos with the owner of MM. There's a box to check and I think it is in their own account or the account of the person who manages them (for instance parent of children). Most kids love to have the PhotoPass photographer scan their MBs, so it's especially important that their MDE profiles give permission to the MM owner to view their photos!
     
  5. Tomh

    Tomh DIS Veteran

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    Yes, I don't know how I forgot that. It is quite important to make sure that they have all checked the "My Disney PhotoPass Photos" box in the "Update" area for the person who has the Memory Maker.
     
  6. Maine Disney First Timer

    Maine Disney First Timer Mouseketeer

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    Does anyone have an email address for photopass or memory maker? I am wanting to show them how dark alot of our pictures are when we were there last week. For $169 i expected better quality. Some are so dark you cant even see my husband.
     
  7. Tomh

    Tomh DIS Veteran

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    You might try this PAGE to contact PhotoPass. You might also try running those dark photos through a photo editor. Something like Photoshop, Gimp, or even just the Photos app that comes with windows will give you some ability to adjust brightness, and contrast, which may be all you need to bring those photos to life.
     
  8. Jhp8

    Jhp8 Earning My Ears

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    I am sharing MM with a couple of friends. I have linked the friends, but we are having some issues getting the rest of their family linked. Is it really needed to link the kids/spouses if they will be together all the time? Could the photographer just scan the parents magic band when taking any pictures for the family and have the parent scan their magic band at the Photo Booth at the end of the ride? Or is that an issue since they are using their magic band to put their kids pictures under their profile?
     
  9. Tomh

    Tomh DIS Veteran

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    Not all rides have a photo booth at the end. Off the top of my head, I know Pirates of the Caribbean, and Seven Dwarfs Mine Train do not. There are probably others. Send the Friends and Family invites using Email addresses. If it doesn't work sending from your account to theirs, then send the other way around if you can.
     
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  10. Glenn29

    Glenn29 Does Jungle Cruise still take an E ticket

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    I'm sorry if this has been asked and answered, I did try searching for forum but when I searched I found multiple occurrences but not the answer I was looking for.

    We purchased memory maker before we left, took lots of photos and are now back. I can see these photos fine on my phone but for some reason when I go to look on my PC at work all I see are the frames where the photos should be. THere are lots of them, some even have the little arrow that shows a video will play, but no images at all.

    I tried clearing my cache but that didn't do it. I've tried in both chrome and internet explorer.

    Any suggestions?

    thanks for any help.
     
  11. Tiggerlover91

    Tiggerlover91 DIS Veteran

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    Try Chrome icognito or Safari on Mozilla.
     
  12. Tomh

    Tomh DIS Veteran

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    Since you say this is from work, is it possible that there is some kind of filter / firewall / software on the computer, or network, that is prohibiting you from opening the media?
     
  13. Glenn29

    Glenn29 Does Jungle Cruise still take an E ticket

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    I tried Chrome Icognito, keep forgetting to try on my Mac at home, hopefully it works there.

    As far as a firewall I'm not sure. I get photos on a lot of other sites including similar photo sites like CVS, snapfish or shutterfly, but it could be something about the way the disney site is set up. I know we do have some blocking software, for instance I can't get to facebook or twitter, but it's pretty clear when those sites are blocked.
     
  14. erionm

    erionm DIS Veteran

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    Frozen Ever After and Slinky Dog Dash don't have photo kiosks.
     
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  15. EdnaMarieMode

    EdnaMarieMode DIS Veteran

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    I did try to search for an answer so I apologize if this has been covered.

    I have AP. Last August we traveled with my father, who does not have AP but was on our reservation and is linked in my MDE account. For a few photos, he had them scan his magic band. Now those photos are no longer in my account.

    I was told that this is because his photos only stay for 45 days whereas mine stay for 1 year. When we had the pictures taken, we were told that it would not make any difference.

    So . . .
    Question 1- is that correct, that his photos would be gone after 45 days?
    Question 2- is there any way to get these photos back or should I not bother calling?
    Question 3- is there some setting I'm not considering that would fix this problem (I am having it display everyone's photos, all locations)
     
  16. erionm

    erionm DIS Veteran

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    Any photos taken of linked family & friends should remain viewable in YOUR account for 1 year.

    The actual issue with the missing photos may be related to the recent PhotoPass server and website upgrades.

    I currently have a valid AP (expires in July) and lost photos of mine that were only 4 or 5 months old as a result of the PhotoPass server/website upgrade. I had previously download them, so I'm not too concerned about them.
     
  17. EdnaMarieMode

    EdnaMarieMode DIS Veteran

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    I was hoping that was the case (not that I'm thrilled anyone is losing photos, but rather that this is just a technical issue and not something I should call about).

    I realized in the meantime that I did manage to download all of our photos (phew!) around Xmas time, so it's not a total loss.

    Thanks!
     

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