I haven't ordered from the website, but I have three within a two hour drive. My whole bedroom set (well, all 5 dressers and night stand), Bookshelves, CD cabinets and now the DVD cabinets are from them. Oh yeah, the boys beds are from there as well.
Quality is fine. If it holds up to my kids, it can hold up to anything. Hubby bought the bookshelves the first week Ikea was on Long Island years ago. They've been through 4 moves and held up great.
If you want to get an idea of what goes into their stuff, Discovery has been showing a program on Ikea quite a bit lately. Funny thing is that now we want a chair they showed in development!
Once I move to Florida, I'll probably have to go the mail order route with them!
I'm on my way back to them on Thursday...our DVD's have over run the storage. It was a box set Christmas here! Fortunately, there's one on the way to the airport and I'll be headed there to pick up DH and son then.
Suzanne