Sure thing, I forgot about that rule.
I was asked related Concierge/Hospitality questions.
She asked what I thought the duties of Hospitality were, then the differences between Hospitality and Concierge. Honestly, that's really only the Hosptality specific questions that were asked.
I was asked if I had ever cash handled and could learn computer systems. Since I did the CP before, she would have me talk about my prior experiences.
Even though it isn't Hospitality directly, I was asked how I would handle a problem yet still make a guest feel special. I also tried to answer questions on a few levels. For example, I did research and found a bunch of questions, some I had thought of good answers to. I worked those answers in for other things, but keeping in mind the length if that makes sense.
I was not asked about Hospitality experience. It's my major (I'm a senior) and since I work for Disney and another theme park, she just mentioned she knew I had related experience. I'm sure if I didn't have those things that would have been a question.
I did do a thorough search of these boards and found the following questions:
- What if you had to give bad news to a guest? What if a room wasn't available?
- What experience do you have in Hospitality?
- If a guest comes back from the park and tells you they waited for two hours for a ride and then it was closed, what would you say to them?
- Talk about a time with a difficult guest.
- Explain a good or bad time you handled customer service.
- Say you were working on something, and a coworker asked for help. The phone rings. What do you do?
- You are checking a guest in and the phone rings. What do you do?
Hope that helps!
