Once again you have to love the Disney phone system.
I expect I got the black hole since NO one else calling at 7 has reported the 2.5 hour wait time. (ANd it happens more then you think. I once called for the DVC member cruise on another line after 2 hours on hold on line one. 30 minutes later line two let me in, hung up on it and line 1 was still on hold. I let it go 4 hours. No pick up. Sent Disney a message and got "sorry" Then I had it happen for Food and Wine LOL! They have no incentive to fix things, since they are not going to loose money!)