EBAY Vent

[NikiM20]

I won a set of scrubs off of ebay, the auction said Insurance not required but recomended, seller not responsible for anything once she hands it to the post office, I didnt buy insurance and got a nasty email about how shes not responsible if it gets lost . She is also a new seller with only 17 auctions, had not had any problems. Fast forward to today, I recieve the scrubs and they are VERY cheaply made, very thin, not true to size AT ALL , they dont even fit, and she states no refunds, no exchanges. What would you do?

 

[JR6ooo4]

please post a link to the sale so we can read how the item was described, and whether it was misrepresented.

Mikeeee

 

[beavismom]

If you paid with PayPal, the seller is incorrect about her liability for the shipment. She has to have proof of delivery regardless of whether you purchased insurance. It doesn't apply in this case however. I would still ask her for a refund if it really isn't what she represented it to be. If she says no, you can file with PayPal or if you don't want the hassle of that, leave negative or neutral feedback.

 

[Obi-Wan Pinobi]

Contact the buyer, let them know the item arrived, and while you are disappointed in the quality of the fabric, you are most disappointed in that they are not true to size and do not fit. If necessary, offer to send a photo of the scrubs they sent next to some other scrubs in the same stated size to illustrate the difference.

Even though they state "no refunds or exchanges," a refund and exchange is definitely warranted. It's also possible that if they had other scrubs in different sizes for sale, they may have mixed them up and shipped the wrong ones. If they do refund or exchange, most likely they won't do so until after they've received the scrubs back. Be sure to purchase some sort of confirmation -- delivery confirmation, signature confirmation, insurance, etc.

If they refuse to refund or exchange in the first response, reiterate the disappointment in the size error and try to say something about the item being misrepresented. Even if they were going by what they were told about the size, it's still their responsibility to verify the size.

If they absolutely refuse to refund your money or exchange the item, be prepared to leave negative feedback. DON'T say anything about feedback when talking to the buyer about a refund/exchange; that could be construed as feedback extortion and is against eBay policy. Besides, I'm sure they'll get the idea that negative feedback may be forthcoming. Stay factual in the feedback commentary, don't get personal or insulting in any way. Be ready to receive a negative in return, but if your feedback score is high a negative is going to hurt your seller a lot more than it will you. You can also leave a response to negative feedback you receive, so keep that in mind if they do neg you.

 

[DisneyGirl4188]

If you paid with PayPal, the seller is incorrect about her liability for the shipment. She has to have proof of delivery regardless of whether you purchased insurance. It doesn't apply in this case however. I would still ask her for a refund if it really isn't what she represented it to be. If she says no, you can file with PayPal or if you don't want the hassle of that, leave negative or neutral feedback.

Exactly