sherry7
DIS Veteran
- Joined
- Apr 29, 2001
- Messages
- 2,412
I know there are a lot of experienced eBay sellers here, so I'm hoping someone can answer my question please.
I recently listed a semi-expensive item (software) on a Buy It Now. Someone just bought it, and I got this email from PayPal. I highlighted a couple of things in red:
Hello XXXXX,
Your funds are pending - please process this order
You received a payment from XXXXXX.
This money is being temporarily held in your pending balance. It will be held for up to 21 days. While it's being held, it won't be available for withdrawal.
We'll move the money to your available balance after 21 days as long as your buyer hasn't reported a problem. It may be available sooner if we can confirm that the item was delivered or, if this is an eBay item, your buyer leaves positive feedback.
To get access to this money more quickly, please process this order right away and communicate with your customers early and often.
Payment details
Amount (pending): $79.99 USD
Transaction ID: XXXXXX
Buyer's email: XXXXX
Ship to address: XXXXX
We recommend that you:
* Log in and go to the Transaction Details page to see if you're eligible for seller protection on this payment
* Ship to the buyer's address on the Transaction Details page
* Use a shipping service that offers signature confirmation
* Save all tracking information or other proof of shipment
* Let your buyer know their item shipped by adding tracking information on the Transaction Details page
Thanks,
PayPal
I've mostly bought on eBay, and just sold a few things. I have never saw something like this where it says the money is being temporarily held. I'm totally confused by this. Does this mean that if the buyer leaves me negative feedback, I can lose the money and the item I sold him?
Advice please? How should I proceed from here? Thanks.
I recently listed a semi-expensive item (software) on a Buy It Now. Someone just bought it, and I got this email from PayPal. I highlighted a couple of things in red:
Hello XXXXX,
Your funds are pending - please process this order
You received a payment from XXXXXX.
This money is being temporarily held in your pending balance. It will be held for up to 21 days. While it's being held, it won't be available for withdrawal.
We'll move the money to your available balance after 21 days as long as your buyer hasn't reported a problem. It may be available sooner if we can confirm that the item was delivered or, if this is an eBay item, your buyer leaves positive feedback.
To get access to this money more quickly, please process this order right away and communicate with your customers early and often.
Payment details
Amount (pending): $79.99 USD
Transaction ID: XXXXXX
Buyer's email: XXXXX
Ship to address: XXXXX
We recommend that you:
* Log in and go to the Transaction Details page to see if you're eligible for seller protection on this payment
* Ship to the buyer's address on the Transaction Details page
* Use a shipping service that offers signature confirmation
* Save all tracking information or other proof of shipment
* Let your buyer know their item shipped by adding tracking information on the Transaction Details page
Thanks,
PayPal
I've mostly bought on eBay, and just sold a few things. I have never saw something like this where it says the money is being temporarily held. I'm totally confused by this. Does this mean that if the buyer leaves me negative feedback, I can lose the money and the item I sold him?
Advice please? How should I proceed from here? Thanks.