ebay log in problem - any ideas?

[Hilary]

My ebay log in won't accept the password, even though I'm absolutely sure it's all correct. DD also uses the same ebay account and has tried logging in (in case I was doing something totally bizarre), and she gets the same 'incorrect user name or password' message. We've had the same account name and password for at least two or three years, so it seems unlikely that we would both forget it!

I've tried using the password reminder and that tells me I've been sent an email, but the email never arrives

I've tried the 'contact us' link, but that just takes me back to the log in screen

I'm reluctant to re-register, as I don't want to lose my feedback score

Any suggestions ... or can anyone access a contact number for ebay that they could pass on, please?

 

[natalielongstaff]

ive found this contact number

(0208)-605-3033

and this email addy

fiona.jennings@ebay.com

hth

 

[liesauk]

contact them IMMEDIATELY!!
It sounds very much like you have had your account hacked, you need to get it sorted before someone uses your account. Have you tried a search on your ebay name to see if it is selling anything?

Liesa ( ebay veteran 10 years lol)

xx

 

[darthtatty]

contact them IMMEDIATELY!!
It sounds very much like you have had your account hacked, you need to get it sorted before someone uses your account. Have you tried a search on your ebay name to see if it is selling anything?

Liesa ( ebay veteran 10 years lol)

xx

yeah i agree, sounds like somethings up.
hopefully all is ok and you get it sorted quickly.xx

 

[Hilary]

Many thanks - I'll try to get in touch with them as soon as I can! (I'm in work at the moment, so not able to do much about it until I get hiome ). I'll let you know how I get on.

 

[Chilly]

It sounds like someone has hacked in and then changed the e-mail address and password. Hope you get it sorted.

 

[Cyrano]

contact them IMMEDIATELY!!
It sounds very much like you have had your account hacked, you need to get it sorted before someone uses your account. Have you tried a search on your ebay name to see if it is selling anything?

Liesa ( ebay veteran 10 years lol)

xx

That was my reaction too.

Hope you get this sorted Hilary

 

[Minniespal]

Hope you get it sorted out Hilary.

 

[Snowy-girls]

Hilary i hope you get this sorted.
There could be a few reasons behind it,but unfortunatley with my neighbour she had exactly the same trouble you are speaking of+someone had hacked into her account+changed all the details+gained access to her Paypal account.She lost aprox £123,which they used and had the goods delivered to a different address.x.

 

[Hilary]

Thanks, all

I've checked both my ebay name and my PayPal account (which I'm pleased to say I can still access!) and neither of them have any unexpected activity so, hopefully, this is just a glitch rather than anything malicious.

I have emailed to the address Natalie gave, so will wait and see ...

 

[tennisfan]

Hope it turns out to just be a glitch.

 

[mikki.young]

Might be a good idea to change your paypal password just in case. Good luck!