This was posted on their blog on 2/18
For Those of You Missing Cash Back Payments
Please, be patient, folks. We know that it is incredibly unlike us here at Ebates to be late on your payment, but due to a handful of merchants not paying us we don't have the money to pass on to you right now. We assure you that you will be paid for all credited purchases you've made - there is never a question about that; we are just experiencing a lag time in payment to us, and therefore payment to you. I am re-printing a letter from Kevin, our CEO, that most of you should be receiving in your inbox some time later today:
Dear Ebates Member,
You may have noticed that your cash back payment from Ebates has not yet arrived - but please rest assured that your payment is in process.
Given the challenging retail climate, a large number of our retail partners have been slow to pay our commissions for purchases you made in November and December, and these commissions are what allow us to pay your cash back rebates. To ensure the largest possible payout, we have delayed processing your payment until the last possible moment. We will complete processing and send a payment this week that reflects all purchases for which we have received payment from the retailer.
Any payments not received by Ebates as of today and paid this week will be sent to you in a special payment as soon as we receive them. You will still see these orders as cash pending in your Ebates' account.
Our goal remains to pay members cash back as quickly as possible and we apologize for this inconvenience.
Kevin H. Johnson
President and CEO
Again, I just ask that you bear with us - you are not alone, you will be getting money as soon as it is available to us, and if you have any questions, please contact our customer care department.
