DVC's IT department strikes again!

[Simba's Mom]

The other day, I sent MS an Email through the member's website asking them when in 2010 the golf rates would go down (not too classified information). Well, yesterday I received a very curt Email from them that they wouldn't answer my question because I'd given them the wrong membership number so they didn't know I was a member. Hello-I Emailed them through the member's website, which didn't ask me for my member #. Besides, I didn't know I'd asked for a trade secret. Well, I supplied them with my member # yesterday (for the first time and DH already has the golf card) and I haven't heard from them since. I guess what bothers me the most is their curtness. They could have at least been a little more courteous, especially since the member's website had never asked for a member's # when I Emailed them so it was IT's error, not mine. DVC's IT strikes again!

 

[Chuck S]

I'm sorry they responded in a manner that could be considered less than courteous, but we really need to supply a membership number whenever we communicate with Member Services. The website should have asked for it.

The person receiving the email likely has no way of knowing if it originated on the website or if you simply typed it in your mail program and sent it. If we want Member Services to remain serving members only, they do need to verify membership.

 

[Simba's Mom]

Yes, I agree that they should only serve members, we're the ones paying for their existence. My point was just the curtness in blaming me for something that was IT's fault, not mine. They never asked me for the #, and now I'm to blame for not supplying it? Sounds like an IT problem to me.

 

[Chuck S]

Sounds like an IT problem to me.

One of many IT problems. But as long as DVC uses the Disney servers, they are likely required to use Disney's choice of IT people...and DVC isn't their priority. Getting people to travel and book those cash rooms in this economy is Disney's priority. DVC is essentially pre-paid so there is no big incentive to make it a priority.

 

[LisaS]

Yes, I agree that they should only serve members, we're the ones paying for their existence. My point was just the curtness in blaming me for something that was IT's fault, not mine. They never asked me for the #, and now I'm to blame for not supplying it? Sounds like an IT problem to me.

I agree -- sounds like an IT problem. You should reply to whoever responded informing them that you sent that first email from within the members' website and that you suspect there is a problem with the website either not including or mangling your member number. Let's hope they respond back to you apologizing for their curtness because that is inexcusable.

 

[ssawka]

In defence of IT workers everywhere, I would not automatically blame IT. IT does not set the business rules by which the application runs, what is more likely is that they did not have a requirement to include the membership ID. I know that dosen't help your problem, but I would tend to blame management over IT.

 

[LisaS]

In defence of IT workers everywhere, I would not automatically blame IT. IT does not set the business rules by which the application runs, what is more likely is that they did not have a requirement to include the membership ID. I know that dosen't help your problem, but I would tend to blame management over IT.

The OP states that an incorrect member number was passed along in her email so that made it sound like an IT problem to me.

It is also possible that whoever received the email misread the number.

 

[DenLo]

The OP states that an incorrect member number was passed along in her email so that made it sound like an IT problem to me.

It is also possible that whoever received the email misread the number.

Any possibility that you logged in under your husband's user name instead of your own? I have seen on the DISBoards that some couples do not realize that each owner has their own user name and password for the DVC website. That way the member number number would show your spouses name and not your own.

If logging on was not a factor IT has ANOTHER problem.

 

[ssawka]

The OP states that an incorrect member number was passed along in her email so that made it sound like an IT problem to me.

It is also possible that whoever received the email misread the number.

Oh sorry, missed that part, but it is unlikely an IT problem if it was an incorrect membership number. It is more likely that it is a data entry mistake on someones part. It could be a bug in the code, but not likely as you would see more people complain about this. IT departments are generally not tasked with data entry.

 

[Simba's Mom]

Any possibility that you logged in under your husband's user name instead of your own? I have seen on the DISBoards that some couples do not realize that each owner has their own user name and password for the DVC website. That way the member number number would show your spouses name and not your own.

If logging on was not a factor IT has ANOTHER problem.

Sorry to be off-topic, but the thought of logging in under my husband's user name made me laugh. DH is so clueless, he doesn't even know there is such a thing as a "member's website". I'll bet he doesn't even know how many points we own, have banked or borrowed over the years. He's always coming home from work telling me stories about how he encouraged someone to buy DVC-"It's so great!"-and he loves it. But how can he tell anyone when he doesn't know himself?

 

[kimberh]

Sorry to be off-topic, but the thought of logging in under my husband's user name made me laugh. DH is so clueless, he doesn't even know there is such a thing as a "member's website". I'll bet he doesn't even know how many points we own, have banked or borrowed over the years. He's always coming home from work telling me stories about how he encouraged someone to buy DVC-"It's so great!"-and he loves it. But how can he tell anyone when he doesn't know himself?

Oh, I could ditto this statement 100 times!!

 

[Sammie]

Sorry that happened to you and there is no excuse for being rude to anyone, especially a member using the official DVC website, but I can give you a reason for their being let's say overly sensitive.

Renters, they are bugging the stew out of MS, calling wanting info all the time.

 

[Deb & Bill]

I got a response to my e-mail that I sent yesterday. It said: Dear

That was all, Dear

 

[Tara]

I got a response to my e-mail that I sent yesterday. It said: Dear

That was all, Dear

Aw, they like you! Maybe the next one will say "Honey"!

 

[DenLo]

Sorry to be off-topic, but the thought of logging in under my husband's user name made me laugh. DH is so clueless, he doesn't even know there is such a thing as a "member's website". I'll bet he doesn't even know how many points we own, have banked or borrowed over the years. He's always coming home from work telling me stories about how he encouraged someone to buy DVC-"It's so great!"-and he loves it. But how can he tell anyone when he doesn't know himself?

 

[JimmyJam838]

Tard from them since. I guess what bothers me the most is their curtness. They could have at least been a little more courteous, especially since the member's website had never asked for a member's # when I Emailed them so it was IT's error, not mine. DVC's IT strikes again!

Sounds like a web development issue, not IT. Every IT department I have ever worked for does support, not development.

 

[Simba's Mom]

Well, I finally heard from them this morning to answer my original question. Now that they've got my member #, the Email was much nicer. Although they don't have an answer ( to when in 2010 the golf rates will go down), I had to chuckle to myself when they said to keep watching the member's website "which always has the most up-to-date information." I'm not sure about "always".