dvcmembersatisfactionteam@disneyvactionclub.com

[pluto109]

send all complaint's to

 

[eliza61]

send all complaint's to

Cool. Thanks pluto

 

[Granny]

send all complaint's to

Also a good place to send compliments.

 

[dianeschlicht]

Also a good place to send compliments.

Yep! Too often we are quick to pointout the negative but nearly so fast to congratulate the positive. It really is a two way street.

 

[disneynutz]

Here is the link: dvcmembersatisfactionteam@disneyvacationclub.com

 

[Kim&Chris]

Also a good place to send compliments.

Excellent point!! No doubt they'd like to hear the positive stuff as well!

 

[Sheriff Woody]

That link didn't work for me. Is "vactionclub" purposely misspelled?

 

[dopeygirl76]

During our second Disney trip and first with DMIL & DFIL (who were not hard core lovers like us until then ) we encountered a beyond wonderful CM at HS (then MGM) named Jessica. We were soooo appreciative of her and her helpfulness I wanted the higher ups to know. So when we got home I wrote a letter singing her praises (that experience was also the one that solidified our desire to vacation there forever and join DVC). Off I sent it just wanting to brighten their day as I'm sure they hear negative more often than positive and I got a phone call thanking me for the letter and letting me know that they had shown it to both Jessica and her supervisors!!! How great!!!!

 

[disneynutz]

That link didn't work for me. Is "vactionclub" purposely misspelled?

Fixed it. Thanks for the heads up.

 

[reedycreek]

I agree, member services or guest communications should not only be used for negative complaints. We send 2-3 letters after every vacation to either member services or WDW guest communications complimenting cast members or things we liked on our trip. I feel that positive feedback goes a long way, and its always nice for a CM to get a good letter in the file.

Just this week, after our not so good DVC experience, I sent a complaint letter to member services, and 2 letters of commendation about CM's to WDW.

 

[DVC Mike]

I think I've sent more positive feedback than complaints over the years.

 

[bobbiwoz]

I have had problems with reservations being lost, and I have always been helped by the team.

I think this is a consumer friendly group of people!

Bobbi