DVC won't call us

[TimandTanya]

I tried calling the DVC phone line, and was on hold for over 15 minutes. I had another call come in, so I had to hang up. I then chose the option on the website to have someone call me back. I put in my cell number, so there was no way I would miss the call. I then chose the option for them to email me information. After 2 days, I took it as an error on the website, so I resubmitted my information again. That was a week ago, no phone call, no email. Wondering if this is normal for them? I had some questions and possibly wanted to join, but I am not sure if I should because of this. Comments?

 

[ua1992]

I haven't experienced this with them. They are typically very responsive and helpful.

 

[Kdisney]

did you try the live chat feature? I did that and had someone call me within 20 minutes. That's very weird because when we bought, I emailed a few times and within a few minutes the salesperson called me back. I would definitely try again.

 

[disneynutz]

Give this number a try, if you haven't already, (800) 800-9100. Ask to speak to a Manager.

 

[jel0511]

I'm not sure, is it possible that GA is on the "do not call" list. DVC is only authorized to call people in states where they've been approved to sell timeshares, it's possible that there is a problem with the state of GA.

 

[henri + katie's mum]

I haven't had trouble with them calling, but I did ask a question on the DVC website last week. Usually they answer within a day. I think this is day 5 and no one has gotten back to me yet! Very unusual. I did get the automated e-mail replay saying that my question had been received and that someone would get back to me.

 

[Roveer]

It's the economy silly. I'm reading at least 1 thread a week about how customer service is declining. Just read a fairly big thread about items usually in the rooms, but now, not so much. Spoke to a cast member during our August visit that said they are cutting back and being asked to do more with less. I'm guessing it's happening in just about every aspect of WDW operations. In this economy I don't see any way they could keep their staffing at pre economic meltdown levels. That being said, we are going to see and notice the difference. You are just seeing it with DVC. Our last visit to DVC center at SSR was a little strange. Everyone was smiling, but they looked like they were all told they had to work 1 day a week for free. You know the look.

 

[crisi]

When we purchased in 2002, we waited two weeks to get a call back from a guide. By that time, we'd made an offer on a BWV resale.

Once you close, you really don't have much interaction with your guide (though most of them are pretty responsive once you've established a relationship). There are few DVC "sales" emergencies that need quick resolution. So don't look at this as an indication of the program.

Do - however, ask questions here, where you are more likely to get more perspectives and more honest answers.

 

[whitfamily]

When we bought it took 2-3 days for our Guide to get back to us. I think that was mainly because we called on his "weekend" (A Tuesday I think). Once we finally got in touch with him we has extremely helpful and even made our first reservation for us.

 

[TimandTanya]

Thank you to all the people that sent us emails, and responded with contact names and numbers. Response has been great!!

Just an update, DVC sent me an email today, 12 days later. I guess better late than never.

 

[bumbershoot]

That's actually surprising they emailed you (assuming it was in reply to your questions), b/c usually they won't put stuff in writing. I would contact my guide by email, he'd read it, then call with the answers.

But I'm glad they replied to you!

 

[Marciern22]

I was talking to them on my cell and went through a dead zone, so I lost the call and they called me right back.

 

[Jason@dvcstore]

I tried calling the DVC phone line, and was on hold for over 15 minutes. I had another call come in, so I had to hang up. I then chose the option on the website to have someone call me back. I put in my cell number, so there was no way I would miss the call. I then chose the option for them to email me information. After 2 days, I took it as an error on the website, so I resubmitted my information again. That was a week ago, no phone call, no email. Wondering if this is normal for them? I had some questions and possibly wanted to join, but I am not sure if I should because of this. Comments?

One should not have that experience with The Timeshare Store, Inc.® Feel free to contact us via phone, email, fax or stop by the office Monday thru Friday 9 to 9, Saturday 9 to 6 and Sunday 10 to 6.

I am glad to see you that they did get in touch with you.

Jason