I just spent a less than enjoyable hour on the phone with MS to no avail. They refused to transfer me to the IT hotline where there is a much better chance of getting some real help. When I asked to speak to a supervisor, I was put on hold for 10 minutes before the same person came back on the line and told me that I probably had my caps lock on, and to try again!
I never did get to speak with a supervisor, but MS did put in a trouble report on my behalf. They say that somebody will look at it within 10 business days. The funny thing is that when I request the system to send me my user name, I get a different user name than the one MS says is mine. When I request a password resend, it only works if I use the other user name, but the "new" user name and old password still don't allow me to log in. I tried telling all this to MS, but they were intent on telling me that I must have my caps lock on.
Does anybody have an e-mail address for Jim Lewis? Perhaps a politely worded e-mail will turn a 10 business day wait into something quicker.