When we were at BVC last week, I asked to see the watch, as the one I had ordered thru VB hadn't arrived before I left. The CM was shocked to hear that VB took the order over the phone. That was a big no-no, as she never saw my member card!!!
...since it was the Beach Club gift shop that I called to get mine. I was put on hold. They called Vero Beach for me. Came back on the line and took all of my info, excpet my DVC member number and had Vero send it to me. I called BC, but I know it came from Vero due to the very nice hand written thank you note enclosed.