K9pal
<font color=green>Just call me Miss Patient!
- Joined
- Aug 26, 1999
- Messages
- 1,150
I promised I would post the results of my email to the DVC Member Satisfaction Team concerning our problems with BCV during our recent stay (see my original post here http://www.disboards.com/showthread.php?t=1961367).
Today I spoke with Sheila, and I'm quite satisfied with how this was handled. Instead of an email reply, I received a personal telephone call. In fact, they called three times on 2 different days before reaching me, leaving a voice message each time. Sheila reassured me that they strongly encourage member feedback, both positive and negative. As she said, they can't address problems unless they are aware of them. She also assured me that she had spoken to several persons directly involved with BCV, concerning our housekeeping and maintenance problems.
I now realize that we as members have a responsibility to provide feedback to DVC when the situation warrants it. Thanks to the person who provided me with the DVC Member Satisfaction email address!
Today I spoke with Sheila, and I'm quite satisfied with how this was handled. Instead of an email reply, I received a personal telephone call. In fact, they called three times on 2 different days before reaching me, leaving a voice message each time. Sheila reassured me that they strongly encourage member feedback, both positive and negative. As she said, they can't address problems unless they are aware of them. She also assured me that she had spoken to several persons directly involved with BCV, concerning our housekeeping and maintenance problems.
I now realize that we as members have a responsibility to provide feedback to DVC when the situation warrants it. Thanks to the person who provided me with the DVC Member Satisfaction email address!
