ok so in 2010 i bought a resale and about 2 months after i closed i got a call from a guy named andy he introduced himself as my guide for DVC i was confused and he mentioned about if i wanted to add on i was like DUDE really i just spent 10k and i am not buying more at your prices. fast forward 2 years after i used it i realized i needed more lol. so doing my homework i added 2 30 pointers VWL and BWV. mainly getting on the lists before the first round of major price increases. i got 2 difference places as i learned again foolish bc i cant really use a 11 month window with a 30 pointer. now dealing with him back then he was really on top of communication before i gave him my CC and after that it went down the wayside. so again this year family getting bigger time to add more points did the same thing tried to find a resale for a 30ish pointer and had no real shot of getting on with out calling very day or what not. So i emailed my guide to get the process started i was actually shocked prices were up to 145 for classic resorts i guess it makes sense so they can sell out the new ones but the info and guidance from my guide we garbage this time. i know they are just sales men and probably get paid a few % points on the sale so my 4000 purchase does not mean much. i had already booked my 2015 vacation so i got my 2014 30 points i need to reallocate them he was like yeah i will call you and we will call member services and handle it so guess what i never heard from him after he took my CC again. so i handled it myself no biggie but just annoyed. Just super disappointment with my last experience wondering if anyone else has the same thoughts. I did get a sweet canvas bag with my purchase hahahaha in the fedex box.