DVC Direct Member Benefits Digital Card Questions

[achinforsomebacon]

Apple Wallet has existed since 2012 (Google Wallet is actually a little older than that), so at a certain point society has to move on from people who refuse to learn new things, right?

I believe that latest statistics indicate that 96% of the US population owns a smart phone. In the 18-49 cohort it is 97%, in 50-64 it is 90%, and in the 65+ group it drops down to just under 80%. At some point in the VERY near future, based on that 18-49 number, there will no longer be any non-smart phone options available.

It's not just about refusing to learn new things or having a smartphone. Some people just choose to not everything on their phone. Or to not have their phone at all times. Or my battery died so now I'm out of luck.

I still stand by my qr code comment. It would end all confusion if they just scanned a code and checked ID.

 

[achinforsomebacon]

This is what several people wanted to see at both world and land and didn’t take the Apple wallet card…. I feel attacked for stating my experience… it’s great that you have not experienced this… doesn’t change my experience…. And yes training related to Dvc is lacking.

Thank you for sharing your experience. I thought maybe they finally figured out how to show the card with DVC-Y in MDE instead of through the a digital wallet. They definitely make it seem like that's how it should work with the wording on the website.

 

[muppets3d]

It's not just about refusing to learn new things or having a smartphone. Some people just choose to not everything on their phone. Or to not have their phone at all times. Or my battery died so now I'm out of luck.

I still stand by my qr code comment. It would end all confusion if they just scanned a code and checked ID.

What is the difference between the QR Code in your example, and the mobile wallet card? Either way the guest has to show something on their phone.

 

[erionm]

What is the difference between the QR Code in your example, and the mobile wallet card? Either way the guest has to show something on their phone.

The QR Code is displayed on the mobile wallet card (at least on iPhones).

 

[Sandisw]

What is the difference between the QR Code in your example, and the mobile wallet card? Either way the guest has to show something on their phone.

Because it’s a consistent and easy way to do it for CMs. All they need to do to apply a discount is scan. The system takes care of the rest.

 

[muppets3d]

The QR Code is displayed on the mobile wallet card (at least on iPhones).

Right, there is a QR code there as well. So what is the difference for @achinforsomebacon ?

 

[muppets3d]

Because it’s a consistent and easy way to do it for CMs. All they need to do to apply a discount is scan. The system takes care of the rest.

The QR code is in the mobile wallet, so it's just a coding issue for Disney if they care to implement it.

 

[CarolynFH]

This is what several people wanted to see at both world and land and didn’t take the Apple wallet card…. I feel attacked for stating my experience… it’s great that you have not experienced this… doesn’t change my experience…. And yes training related to Dvc is lacking.

I need to ask, because I don't know and have no way of checking on my own -- would this DVC Member number show in MDE for only DVC-Y members, or does it show the same for DVC-ND members?

 

[auralia]

I need to ask, because I don't know and have no way of checking on my own -- would this DVC Member number show in MDE for only DVC-Y members, or does it show the same for DVC-ND members?

i don’t think it will look the same but not sure… we bought resale 3 years before they started putting restrictions in and also own one small and one medium direct contract now so we have always been full members

 

[erionm]

I need to ask, because I don't know and have no way of checking on my own -- would this DVC Member number show in MDE for only DVC-Y members, or does it show the same for DVC-ND members?

What's shown in MDE is your Club ID which is assigned to all DVC Members regardless of eligibility for Membership Extras. Even Associate Members are assigned a Club ID and Associate Members are not directly eligible for Membership Extras. That's why DVC says to show the MagicMobile Pass in your wallet app as that will show either "DVC Y" or "DVC NO".

 

[CarolynFH]

What's shown in MDE is your Club ID which is assigned to all DVC Members regardless of eligibility for Membership Extras. Even Associate Members are assigned a Club ID and Associate Members are not directly eligible for Membership Extras. That's why DVC says to show the MagicMobile Pass in your wallet app as that will show either "DVC Y" or "DVC NO".

That's what I thought. So the CMs insisting on seeing that Club ID in MDE were indeed poorly trained, because that Club ID does not have anything to do with eligibility for benefits.

 

[JackosinDIS]

I need to ask, because I don't know and have no way of checking on my own -- would this DVC Member number show in MDE for only DVC-Y members, or does it show the same for DVC-ND members?

Mine just shows my club ID but has no mention of whether it’s DVC-Y or not (I’m resale only)

 

[CarolynFH]

Mine just shows my club ID but has no mention of whether it’s DVC-Y or not (I’m resale only)

Exactly. MDE only shows that you're an owner, not whether you qualify for Membership Extras or not.

 

[achinforsomebacon]

Right, there is a QR code there as well. So what is the difference for @achinforsomebacon ?

I wasn't sure if the QR code in the wallet was actually used. I thought at one point they couldn't scan it.

My point is why does the QR code need to be in a digital wallet? If they're checking IDs you should be able to have a screen shot of the code, printout, whatever. Scan the code and it determines discount/eligibility and ID verifies that it's yours.

 

[DonMacGregor]

I wasn't sure if the QR code in the wallet was actually used. I thought at one point they couldn't scan it.

My point is why does the QR code need to be in a digital wallet? If they're checking IDs you should be able to have a screen shot of the code, printout, whatever. Scan the code and it determines discount/eligibility and ID verifies that it's yours.

Because a QR code on a card/pass in your wallet can be automatically updated (like an airline boarding pass or your Starbucks balance) by DVC. If you simply printed out a QR code or took a screen shot, then the POS at every vendor that offers discounts (both Disney and non-Disney) would need to be linked to the DVC membership database in order to verify that the member is still eligible for discounts. Otherwise, we'd be right back where we were with plastic cards.

With the QR code only accessible from the digital wallet, DVC can update that digital card whenever they need to and if necessary, change it from DVC-Y to DVC-ND if a member's eligibility changes. When scanned, it doesn't need to link the POS to a database, it just needs to translate into the member's name and Y or ND.

 

[Genie+]

I wonder if the CM was asking to see in MDE as an alternative way to prove it is yours. It does nothing to prove to -Y or -ND but I find some CMs still don’t fully understand that aspect. Some CMs understand how people use other people’s AP or DVC for discounts, so maybe they think verification inside MDE reduces chance of ‘borrowing’? I’m not saying this is correct - just how confusion can cause CMs to substitute wrong methods for verification. If they don’t fully understand the what and why, it makes it harder to remember the correct process.

DVC needs to emphasize the importance of -Y/-ND and where viewing the digital card makes it valid.

Using a phone wallet doesn’t allow sharing of the same account and card. To let someone else ‘borrow’ it, they’d have to take it out of their digital wallet, get it into the other wallet, and then back again later. The security features in these wallets make that more bother than it’s worth, especially when knowing ID is occasionally required. A QR code alone is not enough because that could be screenshot.

 

[muppets3d]

I wasn't sure if the QR code in the wallet was actually used. I thought at one point they couldn't scan it.

My point is why does the QR code need to be in a digital wallet? If they're checking IDs you should be able to have a screen shot of the code, printout, whatever. Scan the code and it determines discount/eligibility and ID verifies that it's yours.

I've never had them ask for my ID to verify my membership to get a discount. So already this is not only less secure than DVC's current solution, it's also less convenient.

I have had the member lounge ask for ID a few times - makes sense there I guess. And I've had to show ID to get passholder benefits like access to that lounge when it exists. But never to get discounts.

You are basically asking DVC to go back to printed ID cards, and that is never going to happen.

 

[achinforsomebacon]

Because a QR code on a card/pass in your wallet can be automatically updated (like an airline boarding pass or your Starbucks balance) by DVC. If you simply printed out a QR code or took a screen shot, then the POS at every vendor that offers discounts (both Disney and non-Disney) would need to be linked to the DVC membership database in order to verify that the member is still eligible for discounts. Otherwise, we'd be right back where we were with plastic cards.

With the QR code only accessible from the digital wallet, DVC can update that digital card whenever they need to and if necessary, change it from DVC-Y to DVC-ND if a member's eligibility changes. When scanned, it doesn't need to link the POS to a database, it just needs to translate into the member's name and Y or ND.

I don't see the difference. Either way there's a database of who's DVC-Y. In the digital wallet world, that database is used to update the QR code. The database could just as easily be linked to whatever is used to scan the QR code. Either way a database needs to exist and be linked to something.

 

[achinforsomebacon]

I've never had them ask for my ID to verify my membership to get a discount. So already this is not only less secure than DVC's current solution, it's also less convenient.

I have had the member lounge ask for ID a few times - makes sense there I guess. And I've had to show ID to get passholder benefits like access to that lounge when it exists. But never to get discounts.

You are basically asking DVC to go back to printed ID cards, and that is never going to happen.

I always have my wallet on me. I don't always have my phone. My wallet never runs out of battery or gets shared with one kid while I go somewhere else with another. To me pulling out a QR code and my ID is much more convenient and just as secure, assuming ID is checked.

Unless the printed cards had QR codes, what I'm talking about is completely different. I'm not asking for the cards back, just alternatives to relying on your phone for everything.

So what's the solution if you don't have a smart phone (fairly uncommon), your phone dies (very common nowadays with having to do everything), or you don't have your phone for whatever reason (probably more common than people think)? Sure, DVC could just say sorry, you're out of luck but they don't have to when there's a very simple solution available.

 

[DonMacGregor]

I don't see the difference. Either way there's a database of who's DVC-Y. In the digital wallet world, that database is used to update the QR code. The database could just as easily be linked to whatever is used to scan the QR code. Either way a database needs to exist and be linked to something.

The difference is DVC controls the QR code in the wallet with zero access needed by anyone else.

If you simply print out or screen capture a QR code, that code is only a snapshot of your DVC status when you saved the image. It could be a month old or a year old. You may not even own DVC anymore. In order for the person/establishment scanning that image to determine if you were still eligible for discounts, that code would need to be actively linked to a database that provided the current status of the membership (who is Y and who is ND). That would mean every restaurant (DVC and third-party) every shop (Disney and third-party), and anyone else, Disney or not, who offers a discount would need to be linked to the membership database.

The QR code in the digital wallet is remotely updatable by DVC and once you’re eligible/ineligible for discounts, DVC automatically updates that info in the QR code itself rather than is providing a link, so the status is stored on your phone. All a restaurant/shop/etc. needs to do is scan the code and the POS sees the name of the member and the membership status and they simply need to verify ID. No need to connect to anything to determine eligibility. No multitude of shops all accessing a database. Your status is updated right on your phone and right in the QR code.

Now, beyond DVC scanning at the lounges or MM, they aren’t even using the QR code yet, but they DO update the Y/ND status in the back of the digital card and THAT prevents an individual from receiving ineligible discounts (and why CM’s have been asked to request the actual digital card and not a screen cap.

That was my whole point. Not making our information or access to the database accessible by anyone who offers discounts.