DVC Annual Condo Survey

[BobNed]

I received this e-mail this morning:

Dear ,

I'm pleased to tell you that you've been randomly selected to participate in Disney Vacation Club®'s Annual Condominium Association Survey.

Taking part in this survey gives you a strong voice in shaping the future of our community. Honest feedback plays a critical role in our commitment to continuous improvement, and I’m eager to study this year’s survey data with my leadership team.

For me personally, this year’s survey is ideally timed. While my first few months in this job have been engaging and enlightening, hearing directly from you will give me an invaluable perspective. I stepped into this role with an intense focus on the Members we serve, and your feedback will further sharpen that focus.

You may complete the survey at your convenience between now and December 1, 2011. Simply click here to begin.

All of us at Disney Vacation Club thank you for participating in the survey, and we look forward to welcoming you “home” again soon.

Sincerely,

Claire Bilby
Senior Vice President
Disney Vacation Club

There were a lot of questions about using points to exchange out. Several questions about my perceived value of membership, a couple questions about purchase cost and dues costs, and one or two about perks. All in all it was interesting.

 

[ffcheff]

I took the survey today also. I think the questions were geared so they can get a new short term strategy together. alot of questions had a "in the next three years" introduction to them. Over all a good survey in my opinion. I hope they read the comments and use our constructive criticism to better the villas and memberships.