well i still haven't sent in my letter detailing problems with checkin and room yet. it turned out to be 5 pages long and we are doing final revisions so that we can send it and see what answers will be. i included two concerns about our cruise and vouchers, day lost to transport and checkin on tuesday, and oct 1 deadline coflict with dd's school and west coast cruises, so i guess we'll see how it goes.