Dry Cleaning WWYD

[BeenHereB4]

Well, I just got back from the dry cleaners. Last week I dropped off pretty much all of my good winter sweaters (total of 4 - 3 of them being new), a pair of dress pants (can't remember which ones though) and one of my husband's shirts.

The only thing the woman came out of the back with was the shirt. They cannot find the rest of my dry cleaning order! I told her I had to leave to pick up my kids but said call me when you find everything.

My question is - what if they can't find everything? I don't have receipts and I'm not even 100% sure what I dropped off - I know the 3 new sweaters but can't remember which pants and what the other sweater was. Plus, I need these for work next week - it's getting cold here and blouses just aren't cutting it. This week I wore mostly jeans as my boss was not in.

Anyway, if anyone has any experience with this, please give me some advice. They have really always been very nice to me, but I can't afford to just walk away from my entire work wardrobe (well, 2/3rds of it). TIA

And yes, I do recall the Seinfeld episode and do not believe the owner's wife is wearing my sweaters, but I guess you never do know for sure.

 

[MIGrandma]

I simply do not understand why they don't give some sort of receipt when you bring clothes to them to be cleaned. I've taken stuff in here too, and they never give a receipt. I almost hate to leave stuff, because just like in your situation, what if you don't get it back? How can you prove you even brought it in, when you have absolutely no receipt of any kind??

I think they should be able to type into a computer exactly what was brought in. Like with pants, at least the color and fabric, maybe even the size. With a sweater, the colors and design. And include the manufacturer's name, if it's on the clothing label.

Thankfully we have very few clothes that need to be dry cleaned. In the past few years I have refused to buy anything that says "dry clean only."

I do hope you get your items back, OP.

 

[liamsaunt]

Did they acknowledge that they knew you had more items? Is it a place that sends out their cleaning? Some places launder the shirts on site but ship out the dry cleaning to be processed at another location. Maybe that's what happened in your case, and the sweaters and slacks had not been delivered back to your cleaners yet.

My dry cleaner writes out the receipts on carbon paper. They also do all the dry cleaning and laundering on site. I've never had anything go missing, and I send a LOT of stuff to the dry cleaners for both dry cleaning and laundry service because I don't own an iron.

 

[BeenHereB4]

Thanks. To answer some of the questions, I do have a receipt, but it says 4 sweater, 1 pant, 1 shirt - no other descriptive info (perhaps they have that in their computer, I'm not sure). The shirts are done in house, but the rest is sent out. In all my years (and years) of using a dry cleaner, I have never lost an item. She did tell me she couldn't find the other items. I even told her the colors of the 3 that I could remember what they were. It should be easy to spot amongst the loads of white/black on the rack that I could see (rosey pink, emerald green & a purple).

As of this minute, they did not call to say they found anything. My DH will be going in tomorrow to see what he can do. He is just better at that than me - I tend to avoid confrontation, but I want my sweaters! Even reimbursement at this point is going to be a huge PIA, but I will demand that if the items are not found.

I'm thinking maybe someone got my order by accident and figured - hey, $20 for some nice stuff, I'll keep it.