To get it to sync...I plugged the usb cord into the phone & computer. On the top of the phone you will see the usb icon, and drag the screen down till you see the usb connections. I then went to windows media player, and it put my phone on the computer. I was able to get a song in the music file and it played last night.
However, I got up this morning and it didnt. Went to the cell phone place and a different guy helped me and told me it was not possible to sync itunes to it. I completely disagree, because I had done it. So I am going to see from another verizon person or call verizon tech support and ask