There is no cost saving to going with DU. However we have just booked our first vacation with them and I cannot say I have ever received such superior customer service ...EVER from a travel agent. I would have loved to book local however I have yet to find a travel agent that is experienced enough to book a Disney vacation (without completely messing it up) and one who should provide the level of customer service one deserves when they are planning a vacation. WE are very pleased with DU. They have booked all our reservations, meal planning and have provided a very detailed itinerary of what parks to attend on what days, what rides to go on. You will never get this attention to detail from CAA but you will save a few hundred bucks if that makes a difference for you.